Patrol- Winter- Volunteer

Job summary

Monitor trails, surface conditions, and guest behavior to identify and address hazards, while supporting guest safety and providing customer service and resort information. Provide first aid, investigate incidents, and complete the required documentation to ensure incidents are handled with a high standard of care.

Job details

Volunteer Part Time Hours 3 shifts per week 16 SHIFTS DURING THE WINTER SEASON WHAT WILL I BE DOING? Reporting to the Supervisory team, Volunteer Patrollers are responsible for ensuring the safety of guests by monitoring trails and surrounding areas for hazards / surface conditions and managing them accordingly. The Volunteer Patroller will take a proactive approach in customer service active part in skier/ boarder education in an effort to reduce ski / snowboard injuries. Monitor trail conditions and on-hill behaviors Meet the operating expectations as they relate to guest experience, safety and effectiveness Engaging guests in customer service, wayfinding, and general information about the resort as a whole Render first aid and help as required, completing associated documentation Perform incident investigations and ensure proper and complete documentation Ensure all aspects of an incident are handled with a high standard of care. WHAT DO WE NEED FROM YOU? Must be 18 years of age Valid driver's license Registered or hold current certification at a minimum level of First Responder or equivalent Strong Intermediate skier / snowboarder. (able to ski with confidence, all areas of the resort) Must possess excellent employee and public relations skills and be of a friendly and cooperative nature Must be able to reason and react with quick, thoughtful judgment while remaining calm under pressure Must be energetic, and dependable Must be able and willing to work in a physically demanding outdoor environment Knowledge of resort an asset Successful applicants will be required to complete a criminal background check. (vulnerable sector) This role is being posted to fill a vacant position

What you’ll do

Monitor trails, surface conditions, and guest behavior to identify and address hazards, while supporting guest safety and providing customer service and resort information. Provide first aid, investigate incidents, and complete the required documentation to ensure incidents are handled with a high standard of care.

Requirements

Applicants must be at least 18, hold a valid driver's license, and have current First Responder certification or an equivalent qualification. They must be confident intermediate skiers or snowboarders, have strong public relations skills, remain calm and exercise sound judgment under pressure, and be willing and able to work outdoors in a physically demanding environment; a vulnerable-sector background check is required.

Listed skills

• Customer service · Preferred
• First Aid · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Trail Monitoring
• Hazard Assessment
• First Aid
• Incident Investigation
• Incident Documentation
• Customer Service
• Skier And Snowboarder Education
• Wayfinding
• Intermediate Skiing Or Snowboarding
• Judgment Under Pressure
• Communication
• Dependability
• Outdoor Physical Stamina

Job areas

• Sports & Recreation
• Security & Safety
• Customer Service & Support
• Hospitality

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