Affordable, onshore & nearshore, high-touch customized contact center solutions for brands who care deeply about the CX.
Halifax, NS
Here’s our ten-second elevator pitch: we provide affordable, onshore and/or nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience. If you’re checking off boxes while you’re checking out possible partners, here’s a quick company snapshot: *Headquartered in Halifax, Nova Scotia, Canada (Halfway between the UK and California – perfectly positioned for global support) *Onshore support provided by agents across Canada *Nearshore support provided by agents in the Dominican Republic *Founded in 1994 *800+ employees in two centers (both in Canada) *Privately-owned *Offering PCI-compliant solutions *Minimum program size: 20 FTE *Bilingual support for high volume programs in: English, French, Spanish. We can also support lower volume/coverage models with Portuguese, German, Cantonese and Mandarin.
Remote · Halifax, Nova Scotia, Canada
Provide respectful, accurate, and empathetic customer support via phone, email, and chat in a high-volume environment. Navigate multiple digital systems simultaneously to assist clients with health, wellness, and benefit-related inquiries.
Remote · Canada
Provide respectful, accurate, and empathetic customer service in a high-volume, fast-paced environment. Navigate multiple digital systems simultaneously to resolve member inquiries regarding health, benefits, and finances.
