Temporary Customer Service Representative

Job summary

Provide respectful, accurate, and empathetic customer service in a high-volume, fast-paced environment. Navigate multiple digital systems simultaneously to resolve member inquiries regarding health, benefits, and finances.

Job details

Meaningful Conversations. Real Impact. At Blue Ocean, we believe work should be time well spent. We're hiring Customer Service Pros to support our client who is a purpose-driven Canadian organization dedicated to improving the lives of Canadians through better access to health, wellbeing, and support. Our client is known for putting people first, challenging traditional approaches, and creating positive impact in communities across Canada. This Job Isn't for Everyone. This is a high-volume service environment. Calls come one after another. Some members will be frustrated. Some will be worried about their health, benefits, or finances. The pace is real. The expectations are real. The impact is real, too. You'll need to remain calm under pressure, navigate multiple digital systems simultaneously, and provide accurate information with confidence and empathy. If you're energized by helping people solve problems and thrive in a fast-moving environment, you'll likely find this work meaningful and rewarding. If you’re someone who absorbs stress from others, this won’t be the right fit for you. Here’s the Deal: * We're offering full-time, temporary positions with varying start dates in October, November and December and varying end dates through January, February and March. * The hourly rate of pay is $20.00. Plus, there's potential to earn a stay bonus. * Training is provided in a fully virtual classroom. * Our program is operational Monday to Friday, 8:30 am to 9:30 pm Atlantic Time, and closed on Saturdays and Sundays. This position involves a rotational schedule of 30 to 45 hours per week, including regular evening shifts. To be considered for this role, you must have open working availability within these operational hours. If you're looking for a typical 9 to 5 job, this will not be the right fit for you. * We recognize that everyone works differently and can support you no matter your preference. If you prefer to work on-site in our Halifax office, that works for us. If you prefer at home, we will provide all the equipment you need. You’ll need to have hard-wired internet with upload/ download speeds that meet our testing minimums, a desk and chair. * NOC code 64409 What Success Looks Like: * Delivering respectful, accurate, and consistent service in every interaction * Meeting service, quality, and schedule expectations * Supporting customers with empathy, professionalism, and care * Adapting to new tools, processes, and information * Contributing positively to a collaborative and accountable team culture What We're Looking For: Required: * Customer service experience in a fast-paced environment * Professional-level English communication skills * Comfort working across multiple systems and technologies. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment. * Strong problem-solving abilities * Ability to remain composed during challenging interactions. You’ll need to be clear, empathetic, and helpful even if your customer is upset or frustrated with an emphasis on active listening. * Experience working effectively within a team environment Nice to Have: * Contact center experience * Healthcare, insurance, benefits, or financial services experience What We Offer: * Free employee & family assistance program for legal, financial, and health support. * Dedicated virtual health program. * Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs. Why Join Us? This is an opportunity to support an organization whose mission is focused on improving the lives of Canadians. Every interaction matters. Every conversation has the potential to reduce stress, provide clarity, and help someone move forward with confidence. Belonging Matters Here We are committed to fostering an inclusive, respectful workplace where all employees feel a strong sense of belonging. We value diverse perspectives and strive to create an environment where everyone can thrive. We encourage applications from candidates who share these values. Accessibility & Accommodations Blue Ocean is committed to providing an accessible recruitment and workplace experience. Accommodations are available throughout the recruitment, selection, training, and employment process. If you require an accommodation at any stage, please let us know and we will work with you to meet your needs. If you're looking for meaningful work where you can make a difference every day, we'd love to hear from you.

What you’ll do

Provide respectful, accurate, and empathetic customer service in a high-volume, fast-paced environment. Navigate multiple digital systems simultaneously to resolve member inquiries regarding health, benefits, and finances.

Requirements

Requires professional-level English communication skills and experience in a fast-paced customer service environment. Candidates must be comfortable working with multiple digital systems and possess strong problem-solving abilities.

Benefits

• Employee and family assistance program • Virtual health program • Stay bonus

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Problem-solving
• Active listening
• Digital literacy
• Empathy
• Time management
• Teamwork
• Conflict resolution
• Adaptability
• Composure
• Professionalism
• Virtual Health
• Virtual Classroom
• Active Listening
• Customer Service
• Communication
• Digital Systems
• English Language
• Financial Services
• Problem Solving
• Calmness Under Pressure
• Working Quickly

Job areas

• Customer Service & Support
• Healthcare
• Finance & Accounting
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives