General Manager - Boston Pizza West Springs

Job summary

The General Manager will oversee daily restaurant operations, including managing front-of-house and kitchen staff to ensure high standards of service. They are responsible for driving sales growth, managing profitability, and maintaining compliance with safety and liquor regulations.

Job details

Overview General Manager - Boston Pizza West Springs Location: Boston Pizza – West Springs (Calgary, AB) Position Type: Full-Time, Permanent Compensation: $29.00 – $33.00 per hour (based on experience) About the Role Are you a hands-on restaurant leader who thrives in a fast-paced, community-focused environment? Boston Pizza West Springs is looking for an energetic and experienced General Manager to lead our front-of-house and heart-of-house teams. As General Manager, you will oversee day-to-day operations, drive sales growth, manage profitability, and ensure every guest experiences top-tier hospitality in our sports bar and family dining room. Key Responsibilities Team Leadership: Recruit, train, mentor, and schedule front-of-house and kitchen staff to create a positive, engaging workplace culture. Operational Excellence: Maintain high standards of food safety, hospitality, speed of service, and brand execution. Financial Performance: Manage labor costs, food waste, inventory, and operating expenses to hit target profit margins. Guest Experience: Resolve customer feedback promptly and build strong relationships within the local West Springs community. Compliance & Safety: Ensure compliance with provincial liquor laws, food safety regulations, and occupational health and safety standards. Perks & Benefits Competitive Pay: $29.00 – $33.00 per hour Health & Dental Benefits: Comprehensive extended health and dental coverage plan In-Store Promo Tab: Monthly allowance/promo tab for food, drinks, and team dining Growth Opportunities: Ongoing leadership development and career growth within the franchise network Flexible Scheduling: Dynamic work hours across shifts, weekends, and game nights Qualifications & Requirements 1+ years of restaurant management experience (General Manager or Assistant GM experience in high-volume casual dining preferred) Valid ProServe certification (or willingness to obtain before start date) Proven track record of managing labor and food costs effectively Strong leadership, communication, and problem-solving skills Ability to work flexible schedules, including evenings, weekends, and holidays How to Apply If you are passionate about food, sports, and team building, we want to hear from you! Through This Job Posting: Send your resume through this posting Email: Send your resume and cover letter to McewenM@BostonPizza.com Qualifications Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you! Min CAD $29.00/Hr. Max CAD $33.00/Hr.

What you’ll do

The General Manager will oversee daily restaurant operations, including managing front-of-house and kitchen staff to ensure high standards of service. They are responsible for driving sales growth, managing profitability, and maintaining compliance with safety and liquor regulations.

Requirements

Candidates must have at least one year of restaurant management experience, preferably in a high-volume casual dining environment. A valid ProServe certification is required, along with strong leadership and financial management skills.

Benefits

• Health and dental benefits
• In-store promo tab
• Leadership development
• Career growth opportunities
• Flexible scheduling

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Operational Excellence · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team leadership
• Restaurant management
• Financial performance management
• Inventory management
• Food safety compliance
• Customer service
• Staff recruitment
• Staff training
• Conflict resolution
• Operational excellence
• Scheduling
• Communication
• Problem-solving
• Energetic
• Restaurant Management
• Customer Service
• Performance Management
• Occupational Safety And Health
• Sales
• Food Safety And Sanitation
• Franchising
• Leadership
• Innovation
• Problem Solving
• Leadership Development
• Profit Margins
• Operating Expense
• Operational Excellence
• Operations
• Restaurant Operation
• Team Building
• Team Leadership
• Profitability Management

Job areas

• Management & Leadership
• Hospitality
• Food & Beverage
• Customer Service & Support
• Pizza Cook
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

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