Product Support Representative

Brandt is currently seeking a Product Support Representative located in Moncton. This position will support either our Agriculture and Construction & Forestry divisions or our Transportation division. This position is responsible for placing new customer parts orders, following up on existing orders, confirming the availability of inventory and responding to pricing inquiries to support our network of branch locations that span from coast to coast. Brandt has a rigorous and comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will have experience in outbound calling, using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries. Fluency in both French and English is considered an asset, but not necessary. Various shifts are available to support our 24/7 Customer Service Centre. Duties & Responsibilities Initiate outbound sales calls to customers Respond to parts pricing inquiries from customers through both phone, email and text channels Accurately fulfill parts order requests from clients Provide availability of inventory and shipping times to customers Providing parts support and assistance for other Brandt field staff members Working with multiple vendors to provide the customers with various options to ensure their parts requests are satisfied Various other duties as assigned

Responsible for processing customer parts orders, managing inventory availability, and responding to pricing inquiries across various communication channels. The role involves supporting branch locations and field staff to ensure customer parts requests are satisfied.

The ideal candidate should have experience in outbound calling and the ability to navigate multiple web applications and systems quickly. Fluency in both French and English is considered an asset.

• Customer servicePreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Outbound Calling
• Customer Service
• Inventory Management
• Order Fulfillment
• Pricing Inquiries
• Multitasking
• Web Applications
• French Fluency
• English Fluency

• Customer Service & Support
• Manufacturing
• Agriculture
• Transportation
• Sales

Minimum experience

0+ years

Apply by

Sep 25, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level