About
IT Support Professional with over 20 years of experience delivering technical support, troubleshooting hardware and software issues, and maintaining reliable technology solutions across enterprise environments. Client-Focused Technical Specialist dedicated to resolving complex technical challenges while providing exceptional customer service and ensuring minimal disruption to business operations. Analytical Problem Solver skilled in desktop support, system troubleshooting, incident resolution, and collaborating with cross-functional teams to maintain secure, efficient, and high-performing IT environments.
Skills
- Amazon Web Services
- Attention to detail
- Communication
- Customer service
- Data analysis
- Data entry
- English
- Google Cloud
- Inventory management
- Jira
- Microsoft Azure
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Organization
- Problem solving
- Quality assurance
- Requirements gathering
- Teamwork
- Time management
Education
CDI College
Network and Internet Support Specialist Diploma
Calgary, AB.
Built expertise in networking and technical support through hands-on training in Windows environments, network infrastructure, server administration, cybersecurity fundamentals, and hardware/software troubleshooting.
Southern Institute of Technology (SAIT)
Network and Computer Support Specialist Diploma
Calgary, AB.
Strengthened technical knowledge through practical training in computer systems, network administration, operating systems, virtualization, hardware installation, and customer-focused IT support.
Licences & certifications
NCCP Certified Football Coach