AVP, Operations

Job summary

Manage day-to-day banking operations, including payments, foreign exchange transactions, account monitoring, reporting, incident resolution, budgets, and compliance with service levels and audit requirements. Lead and develop staff through performance management, scheduling, training, cross-training, and effective procedures, while supporting technology implementation and reporting to the VP of Operations.

Job details

Butterfield Support Services (Canada) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at the world’s leading, independent offshore bank and trust company. Based in our Moncton, New Brunswick office and reporting to the VP, Operations, the AVP, Banking Operations is responsible for managing direct reports, planning, and organizing teams to maintain service levels within the department. This position works within the Operations management team to contribute to the development and implementation of the organization’s strategies, policies, and practices. This role may require working on shifts, after normal working hours, on weekends, and/or some public holidays. About the Team Butterfield’s Banking Operations team supports millions of financial transactions globally across all of our banking locations. Our customers include personal bank account holders, corporate, and wealth clients. Banking Operations is a fast-moving environment, where quality and accuracy are at the core of the team’s everyday activities. Your responsibilities will include: Managing day-to-day operations of the Operations teams, which includes but is not limited to: customer call back verification, wire payments and FX transactions, high value FX trades, standing instructions, local bank rejects, and EDI files. This also includes monitoring of dormant accounts, audit confirmations, and letters of credit reporting for corporate customers. Monitoring and enforcing applicable processes, procedures, and policies, ensuring adherence to agreed service level agreements (SLAs.) Managing the incident reporting process to ensure professional, prompt handling and resolution of issues. Controlling operational expenses and meeting budget targets. Maintaining effective communication with the VP, Operations, by reporting relevant details, providing updates about team concerns and successes, and escalating issues when necessary. Preparing monthly statistical reports of task/volumes completed within the Operations teams while ensuring departmental key performance indicators (KPIs) and SLAs are consistently met. Reviewing and updating procedure manuals and business continuity planning and organization charts whenever required to ensure resourcing and structure are effectively managed. Communicating and managing job expectations, goal setting, and objectives for direct reports, and evaluating staff work performance in order to provide feedback, direction, and guidance. Motivating and developing teams, while supporting and promoting strong cross-training initiatives. This also includes assessing staff to determine existing and future needs and providing and/or recommending training for employee development. Participating in the implementation of new technology; establishing, maintaining, and monitoring ongoing performance of effective procedures and processes to support high-quality services to external and internal customers. Managing team attendance and schedules to keep overtime costs within budget. Ensuring Operations teams maintain a minimum internal audit rating of “Satisfactory”. Acting as an escalation point for unresolved issues. Assisting with other ad hoc duties as requested by the supervisor, manager, or department head. Your qualifications and skills include: At least ten years (10) years of broad banking experience, with at least five (5) years served in a supervisory or management role. Strong problem-solving, leadership, decision-making, and organizational skills. Proven managerial skills with the ability to prioritize, multi-task, mentor, coach, and motivate teams. Prior experience effectively leading a team in a fast-paced and deadline driven environment. Good command of the English language, both written and oral. Proficient in office systems and computer software programs including Word, Excel, Outlook, PowerPoint with the ability to learn new systems with ease. Why Butterfield? Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values—approachable, collaborative, empowered and impactful—we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities. Visit www.butterfieldgroup.com/careers to view all opportunities and apply via our careers’ portal. Closing Date : 20 October 2026 Let’s start a conversation.

What you’ll do

Manage day-to-day banking operations, including payments, foreign exchange transactions, account monitoring, reporting, incident resolution, budgets, and compliance with service levels and audit requirements. Lead and develop staff through performance management, scheduling, training, cross-training, and effective procedures, while supporting technology implementation and reporting to the VP of Operations.

Requirements

Requires at least 10 years of broad banking experience, including at least five years in a supervisory or management role. Candidates should have strong leadership, problem-solving, decision-making, and organizational abilities, experience leading teams in fast-paced environments, good written and spoken English, and proficiency with Microsoft Office applications.

Benefits

• Learning And Development Opportunities
• Comprehensive Benefits

Listed skills

• Team Leadership · Preferred
• Problem solving · Preferred
• Decision Making · Preferred
• Prioritization · Preferred
• Multitasking · Preferred
• Coaching · Preferred
• Incident Management · Preferred
• Performance Reporting · Preferred
• Process Improvement · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Banking Operations
• Team Leadership
• Staff Management
• Problem-Solving
• Decision-Making
• Organizational Skills
• Prioritization
• Multitasking
• Mentoring
• Coaching
• Budget Management
• Incident Management
• Service Level Agreement Management
• Performance Reporting
• Process Improvement
• Microsoft Office

Job areas

• Management & Leadership
• Finance & Accounting
• Customer Service & Support

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