Intermediate Claims Adjuster, CGL and Bodily Injury

About Us Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers. Who we are Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!At CCG, we are committed to delivering an exceptional Associate experience. We offer:• Work-life harmony with access to an award-winning holistic wellness program,• Continuous learning through our robust corporate curriculum and education reimbursement program,• Incredible rewards, travel incentives, and product and service discounts, • Pay-for-performance and best-in-class recognition programs, and• Competitive benefits that include a defined contribution plan, personal spending account, and so much more. Join our growing team where everyone belongs! Position Details The Intermediate Claims Adjuster, CGL and Bodily Injury is responsible for oversight and handling of complex long haul trucking (LHT), towing, commercial general liability (CGL) and commercial automobile claims. Claims are moderate to severe in nature and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment while ensuring claims are properly investigated, evaluated, and resolved in a timely manner. Investigate, evaluate, negotiate claims of varying complexity Maintain control of expenses through pro-active handling techniques Conduct technical audits to monitor quality, activity, reserving and expenses Handle and settle claims within prescribed authority Remain up-to-date on industry trends and case law Maintains strong proactive communication with all stakeholders Identify and investigate subrogation opportunities Manage salvage/recovery Perform other tasks and duties as assigned by the Manager Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply. Who You Are 3-5 years of progressive casualty management claims experience Knowledge of multiple US jurisdictions and strong dispute resolution skills Knowledge of principles and practices in claims settlement, policy wording, fraud investigations and coverage issues Exceptional customer service and interpersonal skills with strong organizational and time management skills Ability to prioritize and produce quality work with attention to detail and accuracy CIP designation or working towards completion is preferred Post-secondary education completed in a related field Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. Please note that we may use AI tools to help us through the recruitment process.Our Commitment We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. #LI-Hybrid

Oversee and handle complex commercial general liability, bodily injury, and long haul trucking claims. Ensure claims are properly investigated, evaluated, and resolved while maintaining control of expenses and communicating with stakeholders.

Requires 3-5 years of progressive casualty management experience and knowledge of US jurisdictions. A CIP designation and post-secondary education in a related field are preferred.

• Holistic Wellness Program • Corporate Curriculum • Education Reimbursement Program • Travel Incentives • Product And Service Discounts • Pay-for-performance Recognition Programs • Defined Contribution Plan • Personal Spending Account

• Time managementPreferred
• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Claims Investigation
• Claims Evaluation
• Negotiation
• Casualty Management
• Dispute Resolution
• Policy Wording Analysis
• Fraud Investigation
• Coverage Analysis
• Customer Service
• Time Management
• Subrogation
• Salvage Recovery
• Continuous Development
• Case Law
• Microsoft Excel
• Auditing
• Management
• Communication
• Liability Insurance
• Interpersonal Communications
• Proactivity
• Prioritization
• Dynamic Personality
• Detail Oriented

• Finance & Accounting
• Legal
• Transportation
• Customer Service & Support
• Bodily Injury Claims Adjuster
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week