Full-Time Travel Agent (Brandon, Manitoba)

Brandon, MB
On-site
Posted Oct 9, 2026
1 position

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Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week
Seniority: Associate

Job summary

Counsel members and clients in person or by telephone, recommend travel options, and sell travel products and services, including transportation, accommodation, insurance, and memberships. Research and book travel, issue tickets and documents, maintain client records, process payments and refunds, and support company partnerships and initiatives.

Job details

Job description: About Us At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies. Who we are Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience. We offer: • Work-life harmony with access to an award-winning holistic wellness program, • Continuous learning through our robust corporate curriculum and education reimbursement program, • Incredible rewards, travel incentives, and product and service discounts, • Pay-for-performance and best-in-class recognition programs, and • Competitive benefits that include a defined contribution plan, personal spending account, and so much more. Join our growing team where everyone belongs! Position Details What You Will Do Utilizes the Connections methodologies to identify and counsel members and clients via the telephone or in person in order to sell travel products and services. Makes recommendations on all aspects of travel planning to improve trip, save money, and enhance the quality of the travel experience. Sells all travel products including domestic and international air, train, cruise, tour, CAA exclusive group departures, travel insurance, hotel, and car reservations Promotes CAA memberships and all CAA products, services, and benefits Support all CAA/AAA preferred partnerships and marketing initiatives Research client request, quotes fares and schedules, issues tickets, and prepares all required travel related documents and applications. Advises client of product terms and conditions. Creates accurate computerized passenger records using Apollo Focal Point Computer Reservation System (CRS), SAP System and Sales Automation. Establishes and maintains member's travel files, accepts and processes payments, refunds, lost tickets, and documents. Displays a positive attitude towards CCG product, services, and initiatives Demonstrate daily, the Core Values & Service Principles of CCG Participates in the resolution of client complaints. Performs other job-related duties as assigned Role is full-time on site in the Brandon, Manitoba location Who You Are: Graduate of Post Secondary Education Program in Travel Counselling. Enrolment in or accreditation as a CITC (Canadian Institute of Travel Consultants) or Certified Travel Consultant (CTC). Three (3) years of experience in a Travel Consultant (Agent) position. Certification in Apollo (Focal Point) GDS. Working knowledge of Microsoft Windows and Microsoft Office applications. Please note that we may use AI tools to help us through the recruitment process. Our Commitment We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

What you’ll do

Requirements

Requires post-secondary education in travel counselling, three years of experience as a travel consultant or agent, and Apollo Focal Point GDS certification. Candidates must be enrolled in or accredited by CITC or hold CTC certification, and have working knowledge of Microsoft Windows and Office applications.