Director of Squash and Program Manager

Position Title Director of Squash and Program Manager Start Date ASAP Reports To General Manager About the Cambridge Group of Clubs The Cambridge Group of Clubs is a collection of unique, luxurious health and fitness clubs, serving an exclusive membership of leaders, executives and professionals. The Cambridge Group of Clubs is dedicated to perfecting the fitness, health and sports club experience through continuous innovation and the highest standards of service and knowledge. We offer modern and sophisticated surroundings, state of the art equipment and an educated staff who provide a highly personalized service. The Cambridge Group of Clubs will continue to lead the Fitness Club industry with innovative developments, making health and fitness even more rewarding and enjoyable. www.cambridgegroupofclubs.com About the Role The Director of Squash and Program Manager at the Cambridge Club is responsible for planning, directing, and managing world class squash programming, events, and operations for a thriving squash section that is unlike any other in Canada. This is a senior management role requiring leadership of staff, strategic planning, and full budget accountability. Business Address: 100 Richmond St West, 11th Floor, Toronto, Ontario, M5H 3K6 Major/Specific Responsibilities * Plan, direct and manage all squash programming, tournaments and events * Recruit, hire, train, supervise and evaluate squash instructors and program support staff * Develop, implement and enforce policies and procedures for all squash program operations * Develop, manage and control the annual squash and pro shop budget, including operational plans and financial reporting * Manage and operate the pro shop, including inventory, procurement and sales strategy * Oversee and deliver squash instruction programs for all skill levels * Manage the annual Bentley Cup and Pro-Am Championship including participants, ticket sales, sponsorship and social events * Organize, run and promote annual events including the Singles Calcutta Handicap Tournament, Club Championships, Cambridge Club Table Tennis Championships and Cambridge Club Tennis Day * Organize, run and maintain quarterly Monday House League, Wednesday Elite League and ongoing ladder play * Maintain a social atmosphere within the squash section that provides members with a friendly and competitive environment consistent with the Club's reputation * Attend bi-weekly management meetings and contribute to strategic planning at the senior management level * Market the squash program across the company to maximize the number of squash members and court utilization * Maintain online booking program and court management systems * Maintain squash courts and continuously improve the appearance and standards of the squash section * Participate in recruiting for other departments as needed * Support the management team in the overall smooth and effective running of the Club Working Relationships/Contacts * Report directly to the General Manager * Liaise with the Oak Room Manager and Chef for squash events and food and beverage needs * Collaborate with all department managers throughout the year to ensure a broad team environment is maintained throughout all parts of the Club Qualifications/Requirements * National and/or international level playing experience in singles and hardball doubles * Minimum 5 years of experience in squash program management and administration * Proven track record in the design, planning and execution of squash programming, tournaments and event management * Top 100 Ranking with the Professional Squash Association (PSA) * Bachelor's Degree required; advanced degree an asset * Demonstrated experience managing, supervising and developing staff Skills/Knowledge/Attributes * Exceptional leadership, management and organizational skills * Strong strategic planning and budget management capabilities * Exceptional customer-service and interpersonal skills * Proficient with Microsoft Office suite of products * Strong motivational skills to engage and grow the squash section membership * Exceptional communication skills in English, both verbal and written, are essential Working Conditions * 40 hours per week, with working hours dictated by business demands including networking with club membership, active participation in specific events and ensuring successful execution of Club functions Total Compensation * base salary + bonus opportunities including: * 90% of lesson revenue * 40% net profit from pro shop * 50% net profit from house leagues and Club Championships * $25 for each New Member Integration session Typical total earnings for this role are in excess of $100,000.00 Base Salary: $76,960.00-$120,000.00 per year to commensurate with experience Comprehensive Benefit Package Including * Disability, Health, Dental, Vision etc. * Employee Assistance Program * Staff discounts on products and services * Health Club membership How to Apply Apply to: CGoC HR Director, Andrea Larsen, at [email protected] or call (416) 363-9454 ext. 2174 or click apply on this ad Working hours will be dictated by business demands to include networking with the club membership, actively participating in specific events and creating an environment of successful execution of functions with appropriate follow up to build a strong base for repeat business. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request. We thank you for applying. Only those with whom we are interested in meeting will be contacted.

The Director of Squash and Program Manager is responsible for planning and managing world-class squash programming, tournaments, and daily operations. This role also involves leading staff, overseeing the pro shop, and maintaining high standards of service to ensure a competitive and social environment for club members.

Candidates must have at least 5 years of experience in squash program management and administration, along with national or international level playing experience. A bachelor's degree is required, and the role demands strong leadership, budget management, and interpersonal skills.

• Disability insurance • Health insurance • Dental insurance • Vision insurance • Employee assistance program • Staff discounts • Health club membership

• Customer servicePreferred
• LeadershipPreferred
• Inventory managementPreferred
• CommunicationPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Squash programming
• Strategic planning
• Budget management
• Staff supervision
• Tournament management
• Event coordination
• Customer service
• Leadership
• Financial reporting
• Inventory management
• Sales strategy
• Communication
• Microsoft Office
• Instructional design
• Relationship management
• Sales Strategy
• Budget Management
• Competitive Environment
• Accountability
• Organizational Skills
• Planning
• Motivational Skills
• Management
• Strategic Planning
• Customer Service
• Procurement
• Personalized Service
• Employee Assistance Programs
• English Language
• Event Management
• Sales
• Financial Statements
• Innovation
• Interpersonal Communications
• Operations
• Program Management
• Tournaments

• Sports & Recreation
• Management & Leadership
• Hospitality
• Customer Service & Support
• Director and Program Manager
• Emergency Management Director
• Environmental and Occupational Health and Hygiene Professionals
• Emergency Management Directors

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week