Reservations Agent

Company: CN Tower Location: CN Tower - Food & Beverage, 290 Bremner Blvd, Toronto, ONEmployment Status: Employee (Part-Time) Reason for Hire: AdditionShort Summary The Reservations Agent is responsible for greeting, booking and executing all dining reservations and special requests in all food outlets. They are to provide extraordinary service and information on all CN Tower Food and Beverage products and services. They also need to be informed of all other CN Tower products services and be up to date in regards to venues/events within the City of Toronto as per CN Tower standards. They must possess a positive and upbeat personality and work towards enhancing the guest experience while they are dining in 360 Restaurant, VUE Bistros or other event. Job Description Consistently offers professional, engaging and friendly service and greet all guests in a friendly and efficient manner Answer Reservation phone lines, assist guests with enquiries and reservation request Help with expediting guests into and out of dining room (i.e. assist with direction) Greet, confirm reservations and check in guests Work coat check for the Restaurants, MLC and any special events Solicit guests for the 360 Restaurant Handle request for last minute changes to reservation times/number of guests Ensures priority treatment and check-in of VIP and regular guests Create and maintain a sense of excitement at the entrance of the restaurant including name recognition Provide an escort to the assigned table, engaged in pointing out features of the restaurant (washrooms) Prepares, responds and inputs all Third Party Requests (TPR's), Special Request Forms, Cake Forms, set up all group contracts and general reservations Communicate special requests, occasions and celebrations, allergies and any other guest information to the Head Hostess and Head Reservations Clerk Communicates and reports any table or seating discrepancies with the Maitre’D Maintains a knowledge of food and beverage outlets including excellent menu knowledge, product knowledge and availability including VUE Bistros, Le Café and 360 Restaurant in order to guide guests accordingly Follows daily opening and closing procedures Participate in departmental skills training as required and assist with new employee Assist the Restaurant Managers and Restaurant staff with other designated duties within the job classification Adhere to all Company policies and departmental procedures and the Collective Agreement Qualifications One (1) to three (3) years’ related experience in the Food and Beverage industry is preferred Smart Serve certification is required Working knowledge of restaurant POS system and reservations software (Open Table) is an asset A diploma from a secondary school is required Bilingualism (English/French) is an asset Working Conditions Interacts with employees, management and the public at large.Ability to stand or walk for long periods of the day.Noisy and fast-paced environment.Excellent guest services skills with an ability to recommend the CN Tower products.Flexible to work rotating shifts, which includes but is not limited to evenings, weekends, holidays and overtime as required.Department uniforms are provided to protect personal clothing from wear and damage. Approved uniforms are to be worn during working hours. Dress codes are in effect as per the standard policy and procedure.Manual dexterity required to use desktop computer and peripherals.Compensation & Benefits Rate of Pay: $24.22 (probationary rate $23.01) Benefits: Complimentary CN Tower tickets after 3 months, Food and Retail discounts, Uniform provided and laundered COMPANY OVERVIEW: Located in the heart of the Entertainment District, the CN Tower is a quintessential Canadian experience, welcoming over 1.8 million visitors each year, and we pride ourselves in our dynamic and diverse culture. With our commitment to service excellence at every guest interaction, CN Tower employees help to create an experience that is truly unique to the City of Toronto. Canada Lands Company CLC Limited is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Canada Lands Company is proud to provide employment accommodation during the recruitment, selection and/or assessment processes. Should you require an accommodation, please inform us as soon as possible and we will work with you to meet your accessibility needs.

The Reservations Agent is responsible for managing dining reservations, greeting guests, and providing information about CN Tower products and services. They also assist with guest flow, handle special requests, and maintain high standards of service in all food and beverage outlets.

Candidates should have one to three years of experience in the food and beverage industry and possess a secondary school diploma. A Smart Serve certification is required, and proficiency with restaurant POS and reservation software is considered an asset.

• Complimentary CN Tower tickets • Food discounts • Retail discounts • Uniform provided

• Customer servicePreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Reservation management
• Communication
• POS systems
• Open Table
• Conflict resolution
• Multitasking
• Interpersonal skills
• Menu knowledge
• Professionalism
• Product Knowledge
• Management
• Customer Service
• Restaurant Operation
• Reservations
• Beverage Products

• Hospitality
• Food & Beverage
• Customer Service & Support
• Administrative
• Reservations Agent
• Reservation / Ticket Agent
• Travel Consultants and Clerks
• Reservation and Transportation Ticket Agents and Travel Clerks

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week