General Manager, Nelson BC

Job summary

The General Manager is responsible for overseeing front-of-house operations, including hosting, customer satisfaction, and staff scheduling. They must also manage daily administrative tasks such as cash balancing, maintenance logs, and reporting to the head office.

Job details

CANTINA DEL CENTRO, Nelson is looking for a General Manager to join our energetic and dynamic team! This position is a full-time position for the right applicant and requires full availability. Our workplace is a respectful, fun, professional and supportive environment with an important focus on giving our team members the opportunity to continuously learn and advance. We believe in delivering genuine, quality experiences for our guests and staff alike. We value integrity within our communications. We aim to create a sense of belonging for all of our staff and guests alike. We are committed to providing the best possible quality of food, drinks and atmosphere. We are one team, sharing one dream. We work together and have each other’s backs. A passion for people and leadership is essential. If you have a positive attitude, great hustle and work ethic, are punctual and reliable with a desire to learn and progress within a management team, we want to hear from you! Please submit your resume and a cover letter for consideration. Only eligible applicants will be contacted for an interview. Essential responsibilities: Front of house service, running the door as a host/maitre d’, enforcing sales targets, experience creation, customer satisfaction, embodying customer values, scheduling, onboarding/off-boarding, maintaining and enforcing checklists, cash handling and balancing, making appropriate cuts based on labour targets, fielding guest complaints, on-shift troubleshooting and decision making, updating maintenance logs, and reporting directly to Head Office. Our guiding principles: We hustle, we are humble, yet we believe we can be the best. We are fun, we are different, we are family. We are passionate, we are always moving forward. We have each other's backs. Thanks so much! We look forward to hearing from you!

What you’ll do

The General Manager is responsible for overseeing front-of-house operations, including hosting, customer satisfaction, and staff scheduling. They must also manage daily administrative tasks such as cash balancing, maintenance logs, and reporting to the head office.

Requirements

The ideal candidate should possess strong leadership skills, a positive attitude, and a proven work ethic. Previous experience in a management role within the hospitality industry is expected to handle the operational and team-focused demands of the position.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Operations Management · Preferred
• Leadership · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Conflict Resolution · Preferred
• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer Service
• Staff Scheduling
• Onboarding
• Cash Handling
• Conflict Resolution
• Sales Targets
• Troubleshooting
• Team Management
• Hospitality Management
• Communication
• Work Ethic
• Time Management
• Operations Management
• Energetic
• Positivity
• Willingness To Learn
• Strong Work Ethic
• Management
• Decision Making
• Sales
• Troubleshooting (Problem Solving)
• Scheduling
• Balancing (Ledger/Billing)
• Customer Complaint Resolution

Job areas

• Hospitality
• Management & Leadership
• Food & Beverage
• Customer Service & Support
• General Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers