Care Coordinator (Home Care)

Job summary

The Care Coordinator is responsible for processing referrals, conducting client assessments, and developing individualized care plans. They also supervise Personal Support Workers and coordinate scheduling for in-home services.

Job details

Carefirst Seniors & Community Services Association is a non-profit charitable community services agency established since 1976. Our spectrum of services has grown from the delivery of Chinese meals-on-wheels service to a full range of community support services, covering the whole Greater Toronto Area. With a staff of more than 550 members (including full-time and part-time staff) and the help of a pool of 850 active volunteers, we serve over 15,000 clients a year, including seniors, adults, youth with physical, social, emotional and health challenges. 3,000 of whom are “home-bound” and frail. We are currently seeking a Care Coordinator to fill a vacant position at our Home Care Team. Terms : Full Time Permanent Location: Scarborough & York Region Pay range: $48,000 - $56,000 annually Responsibilities: * Provide client-centered care through processing referrals, clients needs assessments and ongoing case management * Develop, initiate, and coordinate individualized care plans for eligible clients and provide ongoing resource management and discharge planning as appropriate * Dispatch and schedule workers to provide in home services; communicate effectively with clients and/or their families if a scheduling conflict arises * Provide supervision to Personal Support Workers, including performance management and field support * Provide conflict resolution between client and personal support worker where appropriate * Support client and caregiver by providing information and referrals to other Carefirst services or external community resources as required * Foster positive relationships with HCCSS and other referral sources to promote service awareness, increase referrals to Carefirst services and programs, and identify and build service opportunities Qualifications: * Degree or post-secondary Diploma in Social Work, Social Services, Nursing/Practical Nursing, Community Services or related disciplines * 1 to 2 years’ experience in a community-based organization working with seniors * Outstanding assessment skills with good judgement in understanding clients’ needs * Excellent problem solving and troubleshooting skills * Excellent organizational, interpersonal, and communication skills * Proficient computer skills; knowledge of Microsoft Office, InterRAI Cha, and AlayaCare is an asset * Fluent in English, and ability to speak a second language that reflects the community served, e.g. Cantonese, Mandarin, is an asset * A valid vulnerable sector police record check completed within one year * Valid driver's license and access to a reliable vehicle is an asset Benefits: * Dental Care * Extended Health Care * RRSP match * Comprehensive Orientation Program * Training and Education Subsidy Application Deadline: October 31, 2026 Interested applicants may apply through Carefirst’s careers page, Indeed, or by emailing hr@carefirstontario.ca [hr@carefirstontario.ca] Carefirst is an equal opportunity employer. We are also committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

What you’ll do

The Care Coordinator is responsible for processing referrals, conducting client assessments, and developing individualized care plans. They also supervise Personal Support Workers and coordinate scheduling for in-home services.

Requirements

Requires a degree or diploma in Social Work, Nursing, or a related community services field with 1 to 2 years of experience working with seniors. A valid vulnerable sector police check and a driver's license with a vehicle are also required or preferred.

Benefits

• Dental Care
• Extended Health Care
• RRSP Match
• Comprehensive Orientation Program
• Training And Education Subsidy

Listed skills

• Problem solving · Preferred
• case management · Preferred
• Care Planning · Preferred
• Microsoft Office · Preferred
• scheduling · Preferred
• interpersonal communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case Management
• Client Needs Assessment
• Care Planning
• Staff Supervision
• Conflict Resolution
• Resource Management
• Scheduling
• Interpersonal Communication
• Problem Solving
• Microsoft Office
• InterRAI Cha
• AlayaCare

Job areas

• Social Services
• Healthcare
• Management & Leadership

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