Scheduling Coordinator (Home Care)

Job summary

The coordinator is responsible for the daily scheduling of home care workers and managing client files for a specific geographic area. They must handle scheduling conflicts, communicate with clients and families, and verify worker timesheets.

Job details

Carefirst Seniors & Community Services Association is a non-profit charitable community services agency established since 1976. Our spectrum of services has grown from the delivery of Chinese meals-on-wheels service to a full range of community support services, covering the whole Greater Toronto Area. With a staff of more than 550 members (including full-time and part-time staff) and the help of a pool of 850 active volunteers, we serve over 15,000 clients a year, including seniors, adults, youth with physical, social, emotional and health challenges. 3,000 of whom are “home-bound” and frail. We are currently seeking a Scheduling Coordinator to fill a vacant position at our Home Care Team. Terms : Full Time Permanent Location: Scarborough Pay range : $38,000 – $43,000 annually Responsibilities: * Perform daily scheduling of a large number of home care workers (personal support workers, home helpers, care attendants) for home care service for a specific geographic area * Address any scheduling changes and/or conflicts promptly and effectively * Assign home care workers to client cases based on suitability, skills, and geographic location * Ensure timely updates to service delivery schedules to prevent any missed care; maintain waitlist, and report on service statistics * Accurately create and maintain client files and records, document all service changes, client and caregiver request, and funder’s request * Communicate and answer enquiries from clients and/or their families, home care workers, and partner organizations * Collect and verify worker timesheets Qualifications: * Diploma in Business/Office administration or equivalent * 3 years of experience working with seniors or in a customer service setting * Strong customer service, communication, telephone, and interpersonal skills * Proficient computer skills; knowledge of Microsoft Office, and database applications (AlayaCare) an asset * Strong time management skills and problem solving abilities * Able to multitask, and manage a high volume of work * Fluent in English and a second language that reflects the community served such as Cantonese and/or Mandarin, is an asset * A valid vulnerable sector police record check completed within one year Benefits: * Dental Care * Extended Health Care * RRSP match * Comprehensive Orientation Program * Training and Education Subsidy Application Deadline: October 31, 2026 Interested applicants may apply through Carefirst’s careers page, Indeed, or by emailing hr@carefirstontario.ca [hr@carefirstontario.ca] Carefirst is an equal opportunity employer. We are also committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

What you’ll do

The coordinator is responsible for the daily scheduling of home care workers and managing client files for a specific geographic area. They must handle scheduling conflicts, communicate with clients and families, and verify worker timesheets.

Requirements

Candidates need a diploma in Business/Office administration and at least 3 years of experience in customer service or working with seniors. Proficiency in Microsoft Office and fluency in English are required, with knowledge of AlayaCare and Cantonese or Mandarin being assets.

Benefits

• Dental Care
• Extended Health Care
• RRSP Match
• Comprehensive Orientation Program
• Training And Education Subsidy

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Scheduling
• Customer Service
• Communication
• Interpersonal Skills
• Time Management
• Problem Solving
• Multitasking
• Microsoft Office
• AlayaCare
• Database Management
• English Fluency
• Cantonese
• Mandarin

Job areas

• Healthcare
• Social Services
• Administrative
• Customer Service & Support

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