Hotel Houseperson

Job summary

The Hotel Houseperson is responsible for maintaining the cleanliness of all public areas and guest corridors while providing support to Room Attendants. They must also manage linen supplies and respond to guest requests for amenities in a professional and timely manner.

Job details

Job Type: Part-Time Wages: Start Rate:$18.24 ; 520 Hour Rate:$20.52 ; 1 Year Rate: $22.80 We Provide Exciting, supportive and fun work environment Variety of shifts Opportunity for growth and development Accumulation of paid time off Excellent extended health and dental plan options Pension plan benefits Employee-driven recognition program The Position To maintain cleanliness in all public areas. To maintain adequate supplies and stock for linen closets. To provide support to Room Attendants and to provide service to our guests. Key Responsibilities Respond to all guest room calls via Hot SOS Service Order (i.e. extra towels, amenities) in a professional and timely manner Collect dirty linen from Room Attendant carts, garbage and dirty glasses as per scheduled pick up times Organize and re-stock all assigned linen closets with items needed for the guest rooms such as amenities and extra linen Clean and maintain all guest room areas such as hotel corridors, ice machine, guest and service elevator landings Clean and keep all public and non-public areas in an orderly and attractive manner Work with a scheduled system of assigned duties Ensure that all products and equipment are carefully accounted for and properly stored in a safe and secure; notify supervisor of low supplies; Complete accurate inspection reports on equipment and report malfunctions Remain current and familiar with all cleaning chemicals and their uses Maintain a high level of professionalism, positive demeanor and service etiquette at all times Refill cleaning chemical bottles OVERNIGHT – deep clean all public area, pool, spa and mini spa, banquet space, offices, restaurants as assigned Keep work areas clean and free of safety hazards, debris and litter Perform all job duties in a safe and responsible manner Adhere to departmental quality standards Perform other related and compatible duties as assigned What You Bring Cleaning experience an asset Individual must have or be eligible for AGCO Category 2 Licensing WHMIS Must be able to work independently or as a team Good verbal and written English communications skills Good time management and the ability to multi-task in a fast paced environment Must be able to meet the physical requirements of the position Must be able to frequently lift and move housekeeping supplies and equipment up to 50 lbs using a Push/Pull manner Who We Are Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms. Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us. Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy. This job posting is for an existing vacancy. Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.

What you’ll do

The Hotel Houseperson is responsible for maintaining the cleanliness of all public areas and guest corridors while providing support to Room Attendants. They must also manage linen supplies and respond to guest requests for amenities in a professional and timely manner.

Requirements

Candidates should have previous cleaning experience and the ability to lift up to 50 lbs. Applicants must also possess or be eligible for AGCO Category 2 Licensing and have a good command of verbal and written English.

Benefits

• Paid time off • Extended health plan • Dental plan • Pension plan • Employee-driven recognition program

Listed skills

• Time management · Preferred
• Teamwork · Preferred
• Cleaning · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Physical stamina · Preferred
• Multi-Tasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Cleaning
• Time management
• Multi-tasking
• Communication
• Physical stamina
• Teamwork
• Attention to detail
• Safety compliance
• Chemical handling
• Ice Machines
• Professionalism
• Time Off Management
• HotSOS (Hotel Software)
• Positivity
• Artificial Intelligence
• Housekeeping
• Cleanliness
• Leadership
• Multitasking
• Restaurant Operation
• Time Management
• Written English

Job areas

• Hospitality
• Customer Service & Support
• Security & Safety
• Hotel Houseperson
• Maid / Housekeeping Staff
• Domestic Housekeepers
• Maids and Housekeeping Cleaners