Care Manager - Therapy Services Hamilton

Job summary

Lead, mentor, and support clinical supervisors and care teams to ensure the delivery of high-quality patient care and operational success. Oversee recruitment, performance management, and compliance while building strong relationships with patients, families, and community partners.

Job details

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Come find out why we have been recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. Learn more at cbihomehealth.ca. Because Your Care Matters. CBI Home Health is looking to hire a Care Manager - Therapy Services Hamilton Salary Range: The salary range for this position is $80,000 - $90,000 annually. Vacancy Disclosure: This job posting is for an existing vacancy. Why CBI Home Health? We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day. Here’s a closer look at our total rewards and benefits * Weekend premiums, travel pay and/or mileage reimbursement * Full-time position * Reward and recognition programs, including earned-wage access through our partnership with ZayZoon * Comprehensive benefits package including Group RRSP, extended medical and dental coverage * Employee Perks and Discount Programs through our partnership with Perkopolis * Employee and Family Assistance Program * Paid orientation, training and development with opportunities to grow your career What you will need to be successful * Have a master’s or bachelor’s Degree in a Regulated Rehabilitation Health profession * Possess a current registration with the applicable regulatory College in the province of Ontario * 3 to 5 years of leadership, supervisory, or home health care experience. * Current clinical knowledge and a commitment to delivering high-quality patient care. * Strong leadership, coaching, team development, and employee engagement skills. * Excellent interpersonal, communication, conflict resolution, and customer service abilities. * Proven analytical, critical thinking, problem-solving, and decision-making skills. * Experience with project management, change management, quality improvement, and risk management. * Financial acumen, including budgeting, forecasting, and performance management. * Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. * Proficiency with Microsoft Office and healthcare scheduling systems. * Valid driver's licence and access to a reliable vehicle. What you will do * Lead, mentor, and support clinical supervisors and care teams to deliver high-quality patient care and achieve operational goals. * Foster a positive, engaged, and performance-driven team culture aligned with organizational values. * Oversee recruitment, onboarding, performance management, employee relations, and health and safety compliance. * Build and maintain strong relationships with patients, families, referral sources, funders, and community partners. * Identify opportunities to enhance service delivery, strengthen partnerships, and support business growth. * Ensure clinical and operational practices align with best practice standards, quality requirements, and patient-centered care principles. * Monitor clinical outcomes, quality indicators, and program performance, implementing improvements as needed. * Provide clinical leadership, coaching, and guidance to support professional development and continuous learning. * Manage risk, support audits and investigations, and ensure compliance with regulatory and organizational standards. * Support financial and workforce planning to maintain appropriate staffing levels, service excellence, and sustainable program performance. Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people. CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation. #CBI-LD

What you’ll do

Lead, mentor, and support clinical supervisors and care teams to ensure the delivery of high-quality patient care and operational success. Oversee recruitment, performance management, and compliance while building strong relationships with patients, families, and community partners.

Requirements

Requires a bachelor's or master's degree in a regulated rehabilitation health profession and current registration in Ontario. Candidates must have 3 to 5 years of leadership or home health care experience and possess a valid driver's license.

Benefits

• Weekend premiums
• Travel pay
• Mileage reimbursement
• Group RRSP
• Extended medical coverage
• Dental coverage
• Employee perks and discount programs
• Employee and family assistance program
• Paid orientation
• Training and development

Listed skills

• Customer service · Preferred
• Change Management · Preferred
• Problem solving · Preferred
• Budgeting · Preferred
• Leadership · Preferred
• Quality Improvement · Preferred
• Risk Management · Preferred
• Critical Thinking · Preferred
• Project management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Clinical supervision
• Home health care
• Team development
• Employee engagement
• Conflict resolution
• Customer service
• Analytical skills
• Critical thinking
• Problem-solving
• Project management
• Change management
• Quality improvement
• Risk management
• Financial acumen
• Budgeting
• Continuous Development
• Financial Acumen
• Workplace Inclusivity
• Employee Relations
• Clinical Leadership
• Organizational Skills
• Talent Recruitment
• Recruitment Software
• Quality Improvement
• Patient-Centered Care
• Artificial Intelligence
• Auditing
• Automation
• Change Management
• Decision Making
• Customer Service
• Conflict Resolution
• Integrated Care
• Training And Development
• Critical Thinking
• Employee Engagement
• Performance Management
• Forecasting
• Health Care Industry
• Home Health Care
• Interpersonal Communications
• Problem Solving
• Risk Management
• Project Management
• Microsoft Office
• Rehabilitation
• Employee Onboarding
• Coaching
• Workforce Planning

Job areas

• Healthcare
• Management & Leadership
• Social Services
• Administrative
• Therapy Manager
• Nursing Home / Home Health Administrator
• Aged Care Service Managers
• Medical and Health Services Managers

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