Caseworker

Job summary

The caseworker manages assigned patient cases, providing telephone support and ensuring adherence to clinical protocols and data collection requirements. They also facilitate communication between healthcare providers and patients while documenting all activities in the program database.

Job details

Job Details This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. Responsibilities: The management of the assigned projects and/or cases. Adherence to the general company processes Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on: funding and access issues, including private, public and special access programs; compliance programs Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; All patient programs are based on casework methods and include a significant amount of out-bound calls. Document each activity in program specific database. Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager. Provide feedback regarding current protocols, database, processes, and inter-departmental relationships. Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences. With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring. Responsible to report all Adverse Events to the assigned units/departments The Caseworker will also be assigned other duties and tasks as required from time to time Education: Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education. A minimum of one (1) year experience in customer service Bilingual (French/ English) an asset Ability to multitask Attention to detail Strong Problem solving skills Experience in the medical and pharmaceutical field is an asset. Working knowledge of Word, Excel and Outlook Skills and Knowledge: Advanced knowledge of pharmaceutical distribution industry Working knowledge of automated warehouse operating system Strong business and financial acumen Strong analytical and mathematical skills Ability to communicate effectively both orally and in writing Effective interpersonal and leadership skills Effective organizational skills; attention to detail Ability to consistently meet deadlines Excellent problem-solving skills; ability to resolve issues effectively and efficiently Excellent presentation skills Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs Schedule Full time Accessibility Policy Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Salary Range* $43,800 - 68,640 CAD Affiliated Companies Affiliated Companies: Innomar Strategies Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

What you’ll do

The caseworker manages assigned patient cases, providing telephone support and ensuring adherence to clinical protocols and data collection requirements. They also facilitate communication between healthcare providers and patients while documenting all activities in the program database.

Requirements

Candidates must have at least one year of customer service experience and a two-year associate's degree or equivalent combination of education and experience. Proficiency in Microsoft Office programs and strong problem-solving skills are required for this role.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• case management · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Case management
• Telephone support
• Data collection
• Clinical monitoring
• Adverse event reporting
• Multitasking
• Problem solving
• Attention to detail
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Communication
• Interpersonal skills
• Leadership
• Organizational skills
• Follow-Up Care
• Financial Acumen
• Organizational Skills
• Ability To Meet Deadlines
• Bilingual (French/English)
• Warehouse Automation
• Microsoft Access
• Accounting
• Biotechnology
• Business Acumen
• Business Administration
• Management
• Case Management
• Social Work
• Customer Service
• Clinical Monitoring
• Commercialization
• Computer Science
• Operating Systems
• Sales
• Marketing
• Problem Solving
• Market Research
• Mathematics
• Pharmaceuticals
• Microsoft PowerPoint
• Presentations
• Detail Oriented

Job areas

• Customer Service & Support
• Healthcare
• Administrative
• Caseworker
• Patient Advocate / Navigator
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other

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