Chef(fe) de service, Formation

The client offers all in one cloud based solutions that simplify Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high. Every day, our associates help thousands of clients pay their employees across different industries. In this role, you will contribute to the success of local businesses within a dynamic team of more than 700 professionals serving over 70,000 clients! We are looking for a reliable and motivated individual. Are you ready to play a key role? We are ready for you: Work environment recognized as one of the best in Canada (Great Place to Work certified) Employee Assistance Program, health and wellness programs, comprehensive insurance coverage, and financial assistance for job related studies Career development supported by a professional development plan Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us Benefits that fit your needs: flexible insurance plan, telemedicine, and more! Functions And Responsibilities The Training Manager is responsible for the operational execution, leadership, and management of training activities. They translate the Director's strategic direction into concrete actions and oversee the day to day operations of the department by engaging associates to achieve performance, quality, and efficiency objectives. They oversee the planning, coordination, and quality of training activities, as well as the continuous evolution of training content and practices. They ensure that training activities address identified needs and support the development of knowledge and skills. They implement organizational direction within their team while fostering associate development and ensuring compliance with organizational policies. They act as a frontline manager and serve as the link between the strategy defined by the Director and the operational execution of training activities. On a typical day, you will perform the following responsibilities: Operations Management Plan, coordinate, and supervise training activities to ensure effective and consistent delivery Establish priorities and allocate resources based on training needs and organizational priorities Monitor activities, performance indicators, and team objectives Ensure the quality, consistency, and uniform application of training processes and practices Oversee the development, review, and optimization of course plans, content, tools, and training materials Ensure training content remains current based on changes to applications, processes, and needs Understand and monitor dashboards and prepare required management reports Identify gaps and implement appropriate corrective actions Coordinate training activities related to changes, production releases, and new functionalities Participate in the implementation of new training related processes, tools, or technologies Promote the optimal use of digital tools, automation solutions, and emerging technologies. Quality and Continuous Improvement Monitor the quality and effectiveness of training activities Analyze results, participant feedback, and other available data to identify improvement opportunities Implement actions required to continuously improve training content, methods, and the training experience Collaborate with various stakeholders to identify and prioritize training needs Identify and contribute to continuous improvement and transformation initiatives within the department Promote the sharing of best practices and the standardization of training approaches Ensure compliance with policies, procedures, and standards applicable to activities under their responsibility. Associate Management Lead, engage, and support associates under their responsibility Provide regular coaching to develop skills and foster continuous improvement Establish individual objectives, monitor progress, and conduct performance evaluations Be responsible for succession planning Contribute to achieving associate satisfaction and retention targets Plan schedules, availability, and replacement needs to ensure continuity of activities Participate in the recruitment, selection, onboarding, and integration of new associates Manage performance, disciplinary, and employee relations matters in collaboration with the Director Foster a respectful, inclusive, collaborative, and engaging work environment. Financial Management Understand day to day factors that have a financial impact on team activities Understand operational budgets and ensure the efficient use of human, financial, and technological resources. Position Requirements College diploma (DEC) in Business Administration, Human Resources, Training, Education, or a related field, or any other relevant combination of education and experience Relevant experience in training, skills development, or a related field Experience in a team management or supervisory role Demonstrated ability to contribute to the development of team members Good understanding of training, skills development, and learning principles Strong analytical and synthesis skills, as well as well developed organizational and planning abilities Ability to manage multiple priorities and coordinate different activities simultaneously Ability to analyze results and implement required improvement actions Results oriented, with a strong focus on continuous improvement Strong communication skills and ability to collaborate with various stakeholders Advanced proficiency in the Microsoft Office suite Excellent proficiency in both French and English, written and spoken Personal competencies: leadership, communication, collaboration, results orientation, problem solving, and adaptability Demonstrate openness to emerging technologies, particularly artificial intelligence, and act as a change ambassador by promoting their adoption within the team. Your future duties and responsibilities Required Qualifications To Be Successful In This Role Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries. Come join our team—one of the largest IT and business consulting services firms in the world.

The Training Manager oversees the operational execution and leadership of training activities, translating strategic direction into concrete actions. They are responsible for managing a team of associates, optimizing training content, and ensuring the quality and efficiency of skill development programs.

Requires a college diploma in Business Administration, HR, or Education, along with experience in training and team management. Candidates must be proficient in both French and English and possess strong analytical and organizational skills.

• Employee Assistance Program • Health And Wellness Programs • Comprehensive Insurance Coverage • Financial Assistance For Job Related Studies • Professional Development Plan • Share Purchase Plan • Profit Participation Plan • Flexible Insurance Plan • Telemedicine

• LeadershipPreferred

Identified from the job description. Confirm important requirements above.

• Training Management
• Leadership
• Operational Execution
• Curriculum Development
• Performance Monitoring
• Coaching
• Resource Allocation
• Continuous Improvement
• Stakeholder Collaboration
• Analytical Skills
• Microsoft Office Suite
• Bilingualism (English/French)
• Change Management
• Budget Management
• Succession Planning
• Employee Relations

• Management & Leadership
• Human Resources
• Education
• Consulting
• Technology

Minimum education

College diploma

Minimum experience

5+ years

Apply by

Sep 21, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level