Medical Office Administrator

About Us: At CHARM Fertility, we aim to become the leading total women’s healthcare destination. We’re patient-focused and enthusiastic about women’s health, which is at the heart of everything we do. We create an accessible, convenient, and consistently high-quality service through a savvy, confident yet clear, and simple team. Our path ahead is one of miracles and heart. Every day, you will be creating special moments for our patients. Role Summary We seek a dedicated Medical Office Administrator (MOA) to join our dynamic team. This pivotal role involves managing daily clinic operations, promoting a range of specialized services, and contributing to the clinic's growth. The MOA serves as the first point of contact for the clinic, providing essential support and fostering team unity. Role Responsibilities Greet patients and visitors warmly, ensuring a friendly and welcoming atmosphere. Manage appointments, phone calls, and patient inquiries efficiently. Maintain patient records, ensure confidentiality of sensitive information and adhere to privacy policies. Performing administrative tasks, such as filing paperwork and processing medical records. Providing information to patients about clinic services, policies, and procedures. Process billing and insurance claims accurately and handle financial transactions with discretion. Operate independently, proficiently managing Electronic Medical Records (EMR) and administrative tasks. Engage in team-building and goal-setting activities to contribute to a positive work environment and achieve clinic objectives. Required Qualifications Formal Education or Equivalent Associate’s Degree in MOA or Bachelor's Degree in healthcare management or any management Degree Additional vocational training or certification in medicine is preferred Years of Experience 3+ as a Medical Office Administrator Competencies Proficient in medical terminology and healthcare procedures. Detail-oriented, especially in managing patient information and billing. Competent in basic computer applications for administrative duties. Strong communication skills for effective patient and team interactions. Committed to excellent customer service, ensuring a positive patient experience. Knowledgeable about patient privacy laws(eg. HIPAA) and ethical healthcare practices. What’s in it for you: Vacation Time Health and Dental Benefits Opportunities for career growth This role is for an existing vacancy. This role is an exceptional opportunity for someone passionate about making a significant impact in women’s healthcare, offering a chance to be part of a team that values innovation and compassionate care. Interested candidates are encouraged to apply and help shape the future of women’s health services. Charm Fertility provides equal employment opportunities (EEO), and we welcome candidates from all abilities and backgrounds. We are compliant with AODA legislation and will comply with the accessibility needs of our candidates. Please indicate if you require any accommodations throughout the hiring process.

The Medical Office Administrator manages daily clinic operations, including appointment scheduling, billing, and processing insurance claims. They serve as the primary point of contact for patients, ensuring a welcoming environment while maintaining accurate medical records and privacy standards.

Candidates must possess an Associate’s or Bachelor’s degree in a relevant field and have at least 3 years of experience in a medical office setting. Proficiency in medical terminology, EMR systems, and knowledge of healthcare privacy laws are essential for this role.

• Vacation Time • Health Benefits • Dental Benefits • Career Growth Opportunities

• Customer servicePreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Medical Terminology
• Healthcare Procedures
• Electronic Medical Records
• Patient Records Management
• Billing
• Insurance Claims
• Customer Service
• Communication Skills
• HIPAA Compliance
• Administrative Tasks
• Data Entry
• Appointment Scheduling
• Privacy Policy Adherence
• Financial Transactions
• Team Building
• Patient Communication
• Ethical Standards And Conduct
• Administrative Functions
• Compassion
• Goal Setting
• Management
• Medical Records
• Communication
• Confidentiality
• Electronic Medical Record
• Health Administration
• Health Insurance Portability And Accountability Act (HIPAA) Compliance
• Innovation
• Operations
• Medical Privacy
• Telephone Skills
• Filing
• Enthusiasm
• Detail Oriented

• Healthcare
• Administrative
• Customer Service & Support
• Management & Leadership
• Medical Office Administrator
• Healthcare Administrator (General)
• Health Service Managers
• Medical and Health Services Managers

Minimum education

College diploma

Minimum experience

3+ years

Posting language

English

Working hours

40 hours per week