chhayla horn (Jerry Horn)

Supply chain and logistics professional with 4+ years of experience across ocean freight, import/export operations, control tower visibility, 3PL/4PL logistics, customer service, shipping documentation, and process improvement. Currently studying the Master of Global Business and Economy program at Algoma University in Brampton, Ontario. Experienced in shipment execution, PO/SO follow-up, carrier and warehouse coordination, supplier/customer communication, milestone tracking, KPI reporting, and Excel-based automation. Proven record of improving 40HC utilization from 68 to 71 CBM, maintaining 98%+ filing compliance, reducing exception backlog by 12%, and saving up to three hours daily through reporting automation.

• Ability to adapt
• Ability to work under pressure
• Attention to detail
• Automated testing
• Bilingual communication
• Business analysis
• Capable of working independently
• case management
• Conflict Resolution
• Continuous Improvement
• CRM Management
• Cross-Functional Coordination
• Customer service
• Data analysis
• Data Validation
• Data visualization
• Documentation
• ERP systems
• Excel reporting
• Exception Management
• Forecasting
• Inventory management
• Inventory tracking
• KPI Management
• Leadership
• Logistics
• Logistics Operations
• Logistics Support
• Material Handling
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Teams
• Multitasking
• Order Fulfillment
• Order tracking
• Organization
• Power BI
• Priority Management
• Problem solving
• Process Improvement
• Procurement
• Regulatory Compliance
• Reporting
• Root Cause Analysis
• Route Planning
• Safety Compliance
• SAP
• Supply chain management
• Tableau

1. Sea Logistics Operational Care Specialist, International Supply Chain

   Kuehne+Nagel

   May 2026 to Aug 2026

   Cambodia

   • Managed end-to-end ocean freight shipments across Asia and North America while coordinating with customers, carriers, overseas offices, warehouses, and internal stakeholders. • Reviewed shipment documentation, monitored operational milestones, and resolved exceptions to support accurate and on-time shipment execution. • Reduced shipment processing time by 20% by standardizing workflows, simplifying handoffs, and reducing manual follow-ups. • Maintained accurate shipment data while meeting customer requirements, operational KPIs, company SOPs, and compliance standards.

2. Customer Experience Consultant

   A.P. Moller - Maersk

   Mar 2025 to May 2026

   Phnom Penh, Cambodia

   • Owned end-to-end shipment milestones and customer cases, providing proactive deviation communication and carrier escalation for ocean freight customers. • Helped reduce demurrage, detention, and storage exposure by more than $10K annually through pre-clearance follow-up, ETA variance triggers, and waiver support. • Improved 40HC container utilization from 68 to 71 CBM through shipment planning, warehouse coordination, and operational follow-up. • Maintained approximately 98% on-time ISF/AMS filing compliance through milestone monitoring, document checks, and escalation with stakeholders.

3. Customer Experience Agent

   A.P. Moller - Maersk

   Mar 2024 to Mar 2025

   Phnom Penh, Cambodia

   • Delivered proactive milestone updates and exception recovery for key lifestyle and retail accounts, including Primark and VF Corp. • Coordinated with global service centers, warehouses, customer program teams, and carriers to maintain accurate shipment visibility and compliance updates. • Led post-shipment root-cause review calls and supported SOP refinements to prevent ASN, PO, and milestone mismatches.

4. Logistics Lead / Lead Logistics Agent

   A.P. Moller - Maersk

   Mar 2023 to Mar 2024

   Phnom Penh, Cambodia

   • Managed multi-lane visibility for ocean, air, and road flows; analyzed milestone variances and built recovery playbooks for service deviations. • Designed and rolled out SOPs and KPI decks that improved planner efficiency by 20% and supported process consistency across teams. • Streamlined booking-to-manifest workflows through Lean review activity, reducing exception closure time by 35%.

5. Data Operations Associate

   A.P. Moller - Maersk

   Jul 2022 to Mar 2023

   Phnom Penh, Cambodia

   • Maintained master data accuracy across MODS, SAP, CargoWise, and TMS, achieving more than 99% shipment data quality. • Created Excel automation using VLOOKUP/XLOOKUP and structured reporting logic, reducing report preparation time by up to three hours per day.

6. Documentation Assistant

   TML666

   Jan 2022 to Jun 2022

   Phnom Penh, Cambodia

   • Handled key shipping documents while coordinating with internal teams, carriers, and overseas agents to support trade compliance and cargo movement. • Maintained shipment records, resolved documentation inquiries, and supported smooth operational communication across stakeholders.

1. Algoma University

   Master of Global Business and Economy, Global Business and Economy

   Brampton, Ontario

   2026

2. TAFE NSW / CQUniversity

   Coursework in Accounting, Finance, and Financial Planning, Accounting, Finance, and Financial Planning

   Australia

   2018 to 2021

3. Western University

   Bachelor’s Degree, English for Communication, English for Communication

   Cambodia

   2014 to 2018