Alain Shyaka

Highly accomplished and results-driven Customer Service Specialist with 3+ years of experience across telecommunications, sales, technical support, and healthcare environments. Demonstrated ability to deliver exceptional customer service, respond promptly to inquiries, and maintain accurate data records. Skilled in de-escalation, active listening, and fostering strong client relationships. Proficient in Microsoft Office and known for managing high-pressure situations with professionalism and empathy. Fluent in English and French, enabling effective communication with diverse clients.

• Ability to work under pressure
• Hardworking
• Microsoft Excel
• Microsoft Office
• Microsoft Word

1. Customer Inquiries Support

   Answer 365

   Jan 2024 to May 2026

   • Responded promptly to inbound calls and emails, providing accurate and comprehensive information. • Delivered outstanding customer service with empathy and professionalism. • Utilized active listening to identify customer issues efficiently, reducing AHT. • Updated and verified customer information with high accuracy. • Collaborated with team members to confirm client data and support workflow. • Assisted with additional duties and special projects as assigned.

2. Customer Representative (Sales Focus)

   foundever

   Sep 2022 to Dec 2023

   • Increased customer satisfaction by resolving complaints promptly and professionally. • Restored customer confidence through effective handling of escalated issues. • Leveraged interactions to promote products and drive sales goals. • Identified customer needs and recommended tailored solutions to improve service outcomes.

3. Call Center Agent

   Rogers Canada

   Mar 2020 to Jul 2022

   • Served as the first point of contact for phone and email inquiries, offering timely and effective solutions. • Built strong customer relationships through professional, clear, and empathetic communication. • Updated and verified customer information accurately within internal databases and CRM systems. • Managed Excel tracking sheets to support reporting and data monitoring. • Collaborated with supervisors and colleagues to confirm and communicate client information. • Supported billing inquiries, service troubleshooting, account modifications, and basic technical assistance. • Assisted in special projects and additional administrative responsibilities.

• EnglishFluent
• FrenchFluent