Terrain Park Ambassador 2026/2027

Job summary

Terrain Park Ambassadors are responsible for ensuring guest safety by enforcing park guidelines and monitoring for unsafe conditions. They also perform hands-on maintenance of park features and provide assistance to guests throughout the facility.

Job details

Position Title: Terrain Park Ambassador (Seasonal) Department: Recreation (Snow School) Reports to: Manager Snow School, Supervisor Snow School or designate Our Mission: Offer unique and memorable experiences through fun-filled programs, activities and events! Job Summary: Terrain Park Ambassadors are the face of safety and service in Chicopee’s freestyle terrain park. This individual will work hands-on with features and signage, assist with inspections and maintenance, and promote responsible park use by engaging with guests and enforcing terrain park rules. This role is ideal for individuals with strong freestyle skiing/snowboarding skills, a customer-focused attitude, and a passion for safe, progressive terrain park experiences.. Roles and Responsibilities: Ensure the safety and enjoyment of guests by enforcing the Alpine Responsibility Code and Terrain Park Guidelines Promote positive behavior and freestyle etiquette, educating users on smart terrain park use Monitor park activity and report unsafe conditions, behavior, or equipment issues to supervisors immediately Conduct daily terrain park inspections, including documentation of park logs, safety checks, and feature conditions Assist with the setup, teardown, and ongoing maintenance of park features, fencing, and signage Rake, shape, and maintain jumps, rails, boxes, and other features throughout the shift to ensure rideability and safety Support with accident response and communicate incidents to Ski Patrol or other departments as needed Serve as a point of contact for guests in the terrain park, providing information, assistance, and feedback Remain alert and proactive in identifying potential hazards or guest concerns Participate in pre-season and ongoing training programs, including safety protocols, equipment handling, and emergency response Assist other departments when operational needs arise Be available to support special events, terrain park competitions, or demos with setup, promotion, and takedown Key Qualifications: Confident freestyle skiing or snowboarding ability, capable of navigating all features in the park Ability to work independently and as part of a team in a fast-paced, guest-focused environment Strong verbal communication and interpersonal skills Able to consistently lift up to 45 lbs (20.4 kg) and perform other physically demanding tasks Comfortable working long hours outdoors in all weather conditions Detail-oriented with a strong commitment to safety and guest service Proactive, observant, and committed to enforcing safety standards professionally Prior experience working in a terrain park, with freestyle features Additional Requirements: Passion for snow sports, outdoor recreation, and guest engagement Strong people skills: approachable, empathetic, and a good listener Must be flexible and available to work weekends, evenings, holidays, and during peak periods (e.g., Christmas, March Break) Must provide your own Black snow pants (no logos), CSA Z263.1, ASTM F2040, EN 1077, or Snell RS 98 certified ski/snowboard helmet and ski/snowboard equipment Other uniform components per Chicopee’s uniform policy A Chicopee uniform jacket will be provided upon receipt of a $100 refundable deposit and signed Uniform Required Certifications: PSIC, CSIA, or CASI Asset Certification: CSCF (Canadian Ski Coaches Federation) You have, or can use our Human Resource platform to obtain, the following certificates: WHMIS; Ladder Safety; Ontario Health & Safety Awareness (OHSA); Workplace Violence & Harassment (Bill 168 & 132); Accessibility for Ontarians with Disabilities Act (AODA); IASR: Information and Communications Standards and Employment Standards; Understanding Human Rights; Safe Lifting; Gender and Sexual Diversity; Diversity, Equity, Inclusion, and Belonging (DEIB); Safe Food Handling (for Food and Beverage Employees) Training Background Check: A satisfactory Police Vulnerable Sector Check (PVSC) is required if you are 18 years of age or older.

What you’ll do

Terrain Park Ambassadors are responsible for ensuring guest safety by enforcing park guidelines and monitoring for unsafe conditions. They also perform hands-on maintenance of park features and provide assistance to guests throughout the facility.

Requirements

Candidates must possess confident freestyle skiing or snowboarding skills and the ability to work in physically demanding outdoor conditions. Strong communication skills and a commitment to safety standards are essential for this guest-focused role.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Physical stamina · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Freestyle skiing
• Freestyle snowboarding
• Safety enforcement
• Customer service
• Equipment maintenance
• Communication
• Interpersonal skills
• Hazard identification
• Incident response
• Physical stamina
• Teamwork
• Terrain park operations
• Emergency Response
• Empathy
• Logo Design
• ASTM International Standards
• Customer Service
• Disabilities
• Food Safety And Sanitation
• Interpersonal Communications
• Positive Behavior Support
• Safety Standards
• Verbal Communication Skills
• Workplace Hazardous Materials Information Systems
• Workplace Violence Prevention And Response
• Customer Complaint Resolution
• Detail Oriented

Job areas

• Sports & Recreation
• Customer Service & Support
• Security & Safety
• Park Ambassador
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons