IT Field Specialist - Ontario

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY As the IT Field Specialist (Ontario), you will plan and conduct on-site services, which include proactive and reactive maintenance and repair of restaurant Technology hardware and software. This individual will also be responsible for supporting New Restaurant Openings (NRO’s) with any IT issues. WHAT YOU’LL DO Plan and coordinate onsite visits to restaurants for proactive maintenance and reactive break-fix issues per established SLA. Providing tier 1 & 2 IT hardware, software, telephony, and connectivity support to restaurants Support Asset Management process by tracking, reporting, and monitoring asset status as required; including tracking equipment replacements and validating current state of assets via organizational asset intelligence tools Support projects including but not limited to rollouts and upgrades Support IT systems at new restaurants and remodels WHAT YOU’LL BRING TO THE TABLE A.A. in Computer Science or an equivalent in education and experience 2+ years of relevant work experience with IT support responsibilities Working knowledge of multi-unit restaurant hardware configurations and software applications and/or supporting or deploying Point of Sale systems preferred Experience effectively collaborating with other functions (e.g., executives, facilities, operations, and external partners). Experience working in a remote capacity ITIL, A+, CCNA certificates/licenses preferred Software, hardware, telephony and connectivity problem solving Strong customer service Strong organizational skills and ability to prioritize work to meet deadlines. Strong written and verbal communication skills including documentation and communication of status to end users, vendors, and team members Ability to adapt to changes in the work environment, manage competing demands and change approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events. Ability to focus on objectives while being detail-oriented Ability to work independently PAY TRANSPARENCY Pay range is $51,000.00–$69,000.00 depending on skill level, experience and/or education. Compensation offered is also subject to local wage and hour laws. WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com. Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Chipotle has policies and procedures in place to accommodate persons with disabilities or who otherwise require accommodation in accordance with applicable human rights legislation. Please notify Chipotle should you require an accommodation. Please contact [email protected] if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

The IT Field Specialist will plan and conduct on-site maintenance and repair of restaurant technology hardware and software. They are also responsible for supporting new restaurant openings and managing IT asset tracking.

Candidates must have an associate degree in Computer Science or equivalent experience and at least 2 years of relevant IT support work. Proficiency in multi-unit restaurant hardware and software configurations is preferred.

• Technical DocumentationPreferred
• Point-of-sale systemsPreferred
• Project CoordinationPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Asset ManagementPreferred

Identified from the job description. Confirm important requirements above.

• IT Support
• Hardware Maintenance
• Software Troubleshooting
• Point of Sale Systems
• Asset Management
• Telephony Support
• Connectivity Support
• Customer Service
• Project Coordination
• Technical Documentation
• Problem Solving
• Multi-unit Support
• Hardware Configuration Management
• Wage And Hour Laws
• Organizational Skills
• Ability To Meet Deadlines
• Grilling
• Cisco Certified Network Associate
• Communication
• Computer Science
• Digital Technology
• Farming
• Leadership
• ITIL 4
• Operations
• Point Of Sale
• Proactive Maintenance
• Restaurant Operation
• Sustainable Business
• Verbal Communication Skills
• Prioritization
• Detail Oriented

• Technology
• Food & Beverage
• Customer Service & Support
• Retail
• Field Specialist
• IT Specialist / Engineer
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

College diploma

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week