Technical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, Canada

Job summary

Provide technical support and guide end users through migration to a new domain, while installing, configuring, maintaining, and troubleshooting Windows workstations, servers, peripherals, and network hardware. Manage support incidents through resolution, maintain documentation and security practices, perform backups and upgrades, and contribute to infrastructure and software projects.

Job details

Company ClaimsPro LP - Shared Services Technical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, Canada Compensation range: $21.03 - $29.18 hourly We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated in either Edmonton Alberta or Markham Ontario. Role Summary The main purpose of this role is to help end users migrate over to a new domain but also help maintain company computer software and hardware. Applicants should work well in a fast-paced environment and have proven organizational, prioritization and interpersonal skills. Competencies Outstanding interpersonal skills Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation. Organizational skills to perform scheduled tasks. Exposure to imaging solutions Proven problem-solving skills. Detailed oriented Works collaboratively with others inside and outside the IT team to achieve goals Responsibilities Process support requests; maintaining accountability and ownership of incident until resolved Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment. Install, configure and maintain peripherals and network hardware. Document configurations and operating standards and practices. Implement and monitor security policies. Perform data backup and recovery. Perform hardware and software upgrades as required. Configure and troubleshoot corporate email (Exchange) Occasional evening and weekend work may be required Participate in small to medium complexity infrastructure/software projects which may involve multiple team members Communicate project progress to IT stakeholders Identify project risks, escalate issues to management, and assist with mitigation steps as required Miscellaneous - other duties as required Requirements Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma/degree. 0-2 years of related industry experience Solid understanding of Microsoft Windows 11 Active Directory user and group administration Experience troubleshooting computer hardware Experience with email administration (Exchange, O365) an asset Experience with VPN software an asset Competitive Compensation: $26-30/hour. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates. #ClaimsPro

What you’ll do

Provide technical support and guide end users through migration to a new domain, while installing, configuring, maintaining, and troubleshooting Windows workstations, servers, peripherals, and network hardware. Manage support incidents through resolution, maintain documentation and security practices, perform backups and upgrades, and contribute to infrastructure and software projects.

Requirements

A minimum of Grade 12 education is required, with a post-secondary IT diploma or degree preferred, along with 0–2 years of related industry experience. Candidates should understand Windows 11 and Active Directory administration and have experience troubleshooting computer hardware; Exchange or Microsoft 365 email administration and VPN experience are assets.

Listed skills

• Project Coordination · Preferred
• Incident Management · Preferred
• Problem solving · Preferred
• Microsoft 365 · Preferred
• Documentation · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Support
• Microsoft Windows 11
• Active Directory Administration
• Hardware Troubleshooting
• Exchange Administration
• Microsoft 365
• VPN Troubleshooting
• Computer Imaging
• Problem-Solving
• Incident Management
• User Training
• Documentation
• Data Backup and Recovery
• Security Policy Implementation
• Project Coordination

Job areas

• Technology
• Customer Service & Support

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