Senior/Associate Director, Operations

Fort McMurray, AB
On-site
Posted Jun 15, 2026
1 position

$120,000–$140,000 / year

Opens an external site

Employment type: Full-time
Experience level: Lead · 10+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

Lead operations across Northern Alberta by driving operational excellence and strengthening client relationships. Oversee financial performance, develop high-performing teams, and ensure sustainable growth within the security services portfolio.

Job details

Paladin Security is Hiring a Senior/Associate Director, Operations! Location: Fort McMurray, AB Branch: Central Employment Type: Full-Time Work Setting: On-Site Salary: CA$120,000 - CA$140,000 per year Overview Paladin Security is seeking a strategic and people-focused Senior/Associate Director, Operations to lead operations across Northern Alberta. This senior leadership role is responsible for driving operational excellence, strengthening client relationships, overseeing financial performance, and developing high-performing teams across a complex security services portfolio. As a key member of the regional leadership team, you will champion the Paladin Difference while ensuring exceptional service delivery, sustainable growth, and industry-leading client satisfaction. ResponsibilitiesPeople Leadership & Culture Lead, coach, and develop a diverse management team across office and field operations Champion Paladin's people-first culture and values Drive employee engagement, retention, and succession planning initiatives Conduct performance management and competency-based evaluations Support professional development and internal advancement opportunities Foster an inclusive, collaborative, and safety-focused workplace Client Experience & Retention Maintain exceptional client satisfaction and service quality Build long-term relationships with key client stakeholders Serve as the senior escalation point for complex operational issues Conduct regular client meetings and site visits Identify opportunities to expand and strengthen client partnerships Support growth opportunities, contract renewals, and RFP initiatives Strategic Leadership Develop and execute annual and long-term operational strategies Align regional objectives with corporate goals Implement innovative technologies and service improvements Translate strategic initiatives into measurable operational outcomes Financial Performance & Accountability Manage portfolio profitability and operational budgets Oversee pricing, billing, and contract negotiations Monitor overtime, expenses, and financial performance metrics Support forecasting and annual budgeting processes Ensure compliance with financial controls and reporting standards Program Excellence & Standardization Drive continuous improvement initiatives across operations Develop scalable best practices and standardized programs Implement and monitor key performance indicators (KPIs) Ensure compliance with Occupational Health & Safety (OHS) requirements Maintain effective incident reporting and escalation processes Business Development & Market Growth Pursue new business opportunities and strategic partnerships Support proposal development, presentations, and RFP responses Represent Paladin within the security industry and local community Promote market growth and service expansion opportunities Portfolio Operations & Governance Ensure compliance with contractual obligations and service standards Lead quality assurance and operational audit programs Oversee training, onboarding, and workforce planning initiatives Partner with HR and support departments to optimize staffing strategies Provide leadership during critical incidents and emergency situations Must Have Leadership experience overseeing large-scale operations, multi-site portfolios, or regional business units Experience managing client relationships and executive-level stakeholders Strong financial acumen, including budgeting, forecasting, and profitability management Demonstrated ability to lead and develop management teams Experience driving operational excellence and continuous improvement initiatives Excellent communication, presentation, and relationship-building skills Valid driver's license and ability to travel throughout the region as required Ability to manage multiple priorities in a fast-paced environment Nice to Have Experience within the security industry, facilities management, or a related service-based environment Experience supporting RFPs, contract negotiations, and business development initiatives Knowledge of Occupational Health & Safety regulations and compliance programs Post-secondary education in Business Administration, Operations Management, Leadership, or a related field Competitive salary package Comprehensive health and dental benefits Career advancement opportunities within a growing organization Leadership development and professional training programs Employee recognition and reward programs Supportive and collaborative leadership environment Opportunity to make a meaningful impact on organizational growth and success

What you’ll do

Requirements

Requires extensive leadership experience overseeing large-scale operations and multi-site portfolios with strong financial acumen. Must possess excellent communication skills and a valid driver's license for regional travel.