Call Centre Representative/Receptionist

Job summary

The representative acts as the first point of contact for patients, managing inbound calls for diagnostic imaging appointments. They are responsible for accurate data entry, providing procedure information, and ensuring high-quality patient care.

Job details

We are currently recruiting a Permanent Full Time motivated and patient-oriented Diagnostic Imaging - Call Centre Representative/Receptionist to join our dynamic team. In this role, you will be the first point of contact for our patients, providing exceptional service and support. Your primary responsibility will be to handle inbound calls for patient appointments and assist with patient inquiries. The ideal candidate will possess strong communication skills, a friendly demeanour, and the ability to analyze patient needs to provide accurate appointment bookings. Responsibilities * Performs various booking functions and ensures physician requirements and patient needs are met in an efficient manner * Manages large numbers of inbound calls * Ensures all calls are answered promptly, consistently exercising utmost diplomacy and tact, to ensure exceptional service to both patients and physicians * Provide accurate information about procedures and preparation requirements while ensuring patient satisfaction. * Demonstrate excellent phone etiquette while communicating with patients * Listens effectively to patients' needs and provides exceptional patient care at all times * Completes data entry for patient's demographics and appointment information * Ability to be empathetic and friendly with all types of patients * Flexibility and adaptability to work in a fast-paced environment * Adheres to all privacy and confidentiality policies and procedures * Undertakes other duties as assigned Requirements * Hours: Monday to Friday, 8am-4pm, plus 1-2 weekends per month 7am -3pm. * Medical Office Assistant diploma including completion of a medical terminology course is a strong asset * Previous call centre experience, along with booking diagnostic imaging appointments would be an asset * Excellent listening, verbal and written communication skills along with the ability to give clear instructions and ask probing questions in a caring manner * Logical, analytical and critical thinking required * Patient focused and adaptability to different personality types * Proficiency in data entry and basic computer skills * A positive attitude with a strong willingness to learn and adapt in a fast-paced environment. Working Conditions * This position is based in a call centre environment and requires prolonged periods of sitting and front-line patient interaction over the phone In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, True North Imaging will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation. We thank all those who apply but only those individuals selected for further consideration will be contacted. What We Offered * Extended health care * Dental care * Employee assistance program * Life insurance * RRSP match * Vision care * Service Awards * Company events In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, True North Imaging will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

What you’ll do

The representative acts as the first point of contact for patients, managing inbound calls for diagnostic imaging appointments. They are responsible for accurate data entry, providing procedure information, and ensuring high-quality patient care.

Requirements

Candidates should possess strong communication skills and the ability to work in a fast-paced environment. A Medical Office Assistant diploma and knowledge of medical terminology are considered strong assets.

Benefits

• Extended health care • Dental care • Employee assistance program • Life insurance • RRSP match • Vision care • Service Awards • Company events

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Critical Thinking · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Call centre operations
• Patient scheduling
• Medical terminology
• Data entry
• Communication skills
• Customer service
• Phone etiquette
• Critical thinking
• Analytical skills
• Empathy
• Computer literacy
• Time management
• Conflict resolution
• Attention to detail
• Patient Communication
• Inbound Calls
• Tactfulness
• Diplomacy
• Positivity
• Willingness To Learn
• Adaptability
• Communication
• Computer Literacy
• Confidentiality
• Critical Thinking
• Data Entry
• Optometry
• Medical Office Procedures
• Medical Terminology
• Telephone Skills
• Setting Appointments

Job areas

• Healthcare
• Customer Service & Support
• Administrative
• Receptionist Representative
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives