Health Claims Adjudicator

Job summary

The Health Claims Adjudicator is responsible for reviewing, adjudicating, and processing group extended health and dental claims according to policy guidelines and industry standards. They must also manage multiple adjudication queues, communicate effectively with stakeholders, and identify opportunities for process improvements.

Job details

Company: CLIC Department: Group Benefits Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) Language: This role operates in English. Additional Information: This/these role(s) is/are currently vacant THE OPPORTUNITY: We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs. The Health Claims Adjudicator reviews, adjudicates and processes group extended health and dental claims according to policy guidelines while also taking into consideration industry standards and applicable provincial legislation. Success is measured by accuracy of adjudication, clear and professional communication, meeting productivity targets, and recommending improvements to work processes. HOW YOU WILL CREATE IMPACT: * Adjudicate health and dental claims in accordance with plan provisions, policies, and contractual requirements. * Review Cost Plus and Out‑of‑Country claims to make sure coverage rules and eligibility criteria are applied correctly. * Interpret plan provisions, policies, and contracts to support accurate benefit decisions and compliance with regulatory and organizational standards. * Coordinate tasks and effectively oversee designated workloads in multiple adjudication queues and shared email inboxes to facilitate prompt processing of claims. * Prioritize tasks effectively to meet established service level agreements, productivity targets, and quality expectations. * Communicate professionally and effectively with internal partners, providers, and members to clarify coverage, resolve issues, and explain adjudication outcomes. * Apply critical thinking and sound judgment to identify opportunities for process improvements and provide rationale for recommended enhancements. * Support departmental initiatives and projects that promote operational efficiencies and continuous improvement. TO JOIN OUR TEAM: * You have a degree in health science, insurance, business administration or related fields. * You have 1 year of experience in group health and dental benefits field. * GBA(Group Benefits Associate) and or ALHC(Associate, Life and Health Claims) designation would be considered an asset. * You are proficient in data entry with a demonstrated ability to maintain attention to detail and accuracy. * You have a strong written and verbal communication skills for professional interactions with clients and providers. * You possess critical thinking abilities and an inquisitive mindset to review and refine policy guidelines. HOW YOU WILL SUCCEED: * You influence change and are committed to continuous improvement, in order to exceed client expectations. * You leverage critical thinking skills to identify problems and proactively propose solutions. * Your strong communication skills allow you to clearly convey messages. * You’re an effective team player who shares knowledge to support our peers. WHAT YOU NEED TO KNOW: * You will be subject to a Background check as a condition of employment, in the event you are the successful candidate. WHAT’S IN IT FOR YOU? * Training and development opportunities to grow your career. * Flexible work options and paid time off to support your personal and family needs. * A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. * Paid volunteer days to give back to your community. * In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. Expected salary range $43,550 - $72,583 The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education. Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics. #LI-JL2

What you’ll do

The Health Claims Adjudicator is responsible for reviewing, adjudicating, and processing group extended health and dental claims according to policy guidelines and industry standards. They must also manage multiple adjudication queues, communicate effectively with stakeholders, and identify opportunities for process improvements.

Requirements

Candidates must have a degree in health science, insurance, business administration, or a related field, along with at least one year of experience in group health and dental benefits. Proficiency in data entry, strong communication skills, and the ability to apply critical thinking to complex policy decisions are required.

Benefits

• Training and development opportunities • Flexible work options • Paid time off • Physical and mental health programs • Paid volunteer days • Group retirement savings plans • Pension • Health and wellness benefits • Dental coverage • Disability coverage • Life coverage • Mental health support • Employee assistance program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Regulatory Compliance · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Critical Thinking · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Claims adjudication
• Data entry
• Attention to detail
• Critical thinking
• Communication
• Policy interpretation
• Benefit administration
• Problem solving
• Time management
• Regulatory compliance
• Customer service
• Professionalism
• Business Metrics
• Influencing Skills
• Intellectual Curiosity
• Industry Standards
• Time Off Management
• Resilience
• Adjudication
• Mental Health
• Business Administration
• Continuous Improvement Process
• Cooperation
• Training And Development
• Critical Thinking
• Data Entry
• Employee Assistance Programs
• English Language
• Financial Services
• Health Sciences
• Innovation
• Legislation
• Professional Communication
• Service-Level Agreement
• Target Market
• Verbal Communication Skills
• Process Improvement
• Prioritization
• Detail Oriented

Job areas

• Finance & Accounting
• Healthcare
• Customer Service & Support
• Administrative
• Claims Adjudicator
• Judge
• Judges
• Administrative Law Judges, Adjudicators, and Hearing Officers