Front Office Supervisor

Original job posting

The Front Office Supervisor leads front desk operations to ensure superior guest service standards and efficient daily administrative tasks. They are responsible for monitoring team performance, addressing guest concerns, and identifying opportunities for operational improvement.

Job details

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve. The Front Office Supervisor will contribute to the overall success of the hotels by leading and maintaining Guest Services standards for the front office, by anticipating guest needs and providing friendly, efficient, and superior customer service during all guest interactions. This role requires availability across all operating hours of the property. Responsibilities: Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing guest concerns and requirements; looking for opportunities to exceed guest expectations; and escalating issues as necessary Supervises front desk operations and handles administrative duties such as, performing check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and storing luggage Reviews daily arrivals list and checks VIP notes and other special guest requests • Monitors the quality of work and provides feedback on the degree to which operational standards are met Communicates goals to others, including team members, other Leaders, etc Reviews departmental plan and performance on a quarterly basis to identify areas for improvement that would contribute to enhanced business performance and to identify opportunities that would support business growth Other duties as required Skills/Knowledge/Experience: 1-3 years of related experience in the hospitality industry Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience Excellent communication (written, oral English and listening), and customer service skills Ability to lead and motivate others Strong problem resolution skills and conflict resolution skills to resolve issues within a functional area Aware of and understands how all areas of the business interact and how own area impacts and is impacted by other areas Experience dealing with fast-paced customer-service environments Exemplifies Coast’s core values and enjoys working in a culture of accountability Able to work a flexible schedule, which includes evenings, weekends, holidays and some overnights Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more! Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors. If you require accommodation during the hiring process, please let us know. Coast Hotels would like to thank all interested applicants Only those selected for an interview will be contacted NO PLACE LIKE COAST !

What you’ll do

The Front Office Supervisor leads front desk operations to ensure superior guest service standards and efficient daily administrative tasks. They are responsible for monitoring team performance, addressing guest concerns, and identifying opportunities for operational improvement.

Requirements

Candidates must have 1-3 years of hospitality experience and a Bachelor's Degree or Diploma in Hospitality. Strong communication, leadership, and problem-solving skills are required, along with the ability to work a flexible schedule including nights and weekends.

Benefits

• Competitive wages
• Benefits
• Employee discounts
• Training and development
• Career advancement opportunities

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Leadership · Preferred
• Communication · Preferred
• Guest Relations · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Front desk operations
• Leadership
• Problem resolution
• Conflict resolution
• Communication
• Administrative duties
• Team management
• Hospitality management
• Guest relations
• Workplace Inclusivity
• Accountability
• Administrative Functions
• Customer Service
• Conflict Resolution
• English Language
• Front Office
• Problem Solving
• Operations
• Customer Complaint Resolution

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Front Office Supervisor
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers