Housekeeping Supervisor

Job summary

The Housekeeping Supervisor assists in the efficient operation of the department by ensuring cleaning standards are met across all guest and public areas. They are responsible for inspecting rooms, managing work assignments, and maintaining a safe, positive work environment for the team.

Job details

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve. The Housekeeping Supervisor will assist the Executive Housekeeper in the efficient operation of the Housekeeping Department. This position will be responsible for ensuring that the Coast Hotels cleaning standards for all guest and public areas of the hotel are consistently adhered to. This position will also be responsible for maintaining a positive work environment in the Housekeeping area while maintaining high internal/external customer service standards. Responsibilities: Ensures the overall cleanliness, detailing, servicing, care and maintenance of all guest rooms and public areas Uses the Daily Checklist to conduct daily room inspections, and files completed checklists before the end of each shift Ensures a safe work environment is maintained at all times and that all Housekeeping team members are committed to working safely, including WHMIS training, certification, and emergency preparedness Ensures rooms are set up according to established standards prior to the guest arrival Completes and follows up on all repair and maintenance work orders forwarded to the Maintenance department Issues daily work assignments and special instructions to the Housekeeping Team Cleans guest rooms and public areas when needed Conducts end of shift inspections to ensure that public areas are in compliance with established standards Other duties as assigned by the Executive Housekeeper Skills/Knowledge/Experience: Minimum 2 years’ experience in similar position required Successful completion of secondary education required Post-secondary education in hospitality, with completed courses in hotel management preferred Physical requirements include ability to lift, push and pull a minimum of 25 pounds, ability to stand and / or walk for an extended period of time, ability to stoop, kneel and reach, or perform repetitive foot and hand action, and the ability to bend at the waist is required Self-motivated team player with demonstrated interpersonal skills Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment Demonstrated superior customer service philosophy Strong verbal and written English communication skills Exemplifies Coast’s core values and enjoys working in a culture of accountability Able to work a flexible schedule including evenings, weekends and holidays Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more! Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors. If you require accommodation during the hiring process, please let us know. Coast Hotels would like to thank all interested applicants Only those selected for an interview will be contacted NO PLACE LIKE COAST !

What you’ll do

The Housekeeping Supervisor assists in the efficient operation of the department by ensuring cleaning standards are met across all guest and public areas. They are responsible for inspecting rooms, managing work assignments, and maintaining a safe, positive work environment for the team.

Requirements

Candidates must have at least two years of experience in a similar position and a secondary education diploma. Proficiency in English and the physical ability to perform tasks such as lifting, walking, and bending are required.

Benefits

• Competitive wages
• Employee discounts
• Training and development
• Career advancement opportunities

Listed skills

• Quality assurance · Preferred
• Customer service · Preferred
• Safety Compliance · Preferred
• Inventory management · Preferred
• Team Leadership · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping management
• Staff supervision
• Quality assurance
• Customer service
• Safety compliance
• WHMIS training
• Inventory management
• Team leadership
• Communication
• Problem solving
• Time management
• Attention to detail
• Workplace Inclusivity
• Accountability
• Lifting Ability
• Hotel Management
• Self-Motivation
• Checklists
• Housekeeping
• Cleanliness
• Customer Service
• Emergency Preparedness
• Interpersonal Communications
• Multitasking
• Written English

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Housekeeping Supervisor
• Housekeeping / Environmental Services Supervisor
• Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments
• First-Line Supervisors of Housekeeping and Janitorial Workers

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