Account Management

AB
On-site
Posted Sep 26, 2026
1 position

Opens LinkedIn

Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: High school
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Build and maintain relationships with existing clients, identify growth opportunities, address service concerns, and promote Cole International’s logistics and trade services. Manage client profiles and CRM data, contribute to proposals and client events, meet a modest revenue target, and collaborate with internal teams to improve the client experience.

Job details

Since 1958, Cole International has been delivering innovative logistics solutions that break down barriers and earn our clients’ trust, one shipment at a time. We specialize in customs brokerage, freight forwarding, and trade consulting, serving clients across Canada, the U.S., and globally. With a deep understanding of the logistics industry, our team delivers integrated, strategic solutions that simplify the complexities of international trade. Why You'll Love This Role As Account Management at Cole International, you will play a key role in strengthening relationships with our existing clients. By working closely with our valued clients, you’ll contribute to their success while growing your career in a dynamic industry. This role allows for creativity, relationship building, and the opportunity to work within a supportive team focused on proactive solutions. This role can be located in Calgary or Edmonton. What We Offer Competitive compensation package Opportunity for career development and internal growth A company culture rooted in trust, collaboration, and proactive problem-solving Support for continued education and professional growth Travel opportunities to meet and connect with clients A team that values a “family feel” within a global business What You'll Do Build and maintain relationships with existing Cole clients through regular contact, both in person and virtually Identify new opportunities within the client base, collaborating closely with various departments Solicit feedback from clients regarding service performance, resolve concerns, and ensure ongoing satisfaction Manage client expectations, providing clear guidance on policies and procedures Actively participate in RFPs, quoting, and responding to client proposals Develop in-depth client profiles and manage the “Know Your Client” (KYC) initiative, ensuring that all relevant data is entered into Cole’s CRM Introduce and promote new services and initiatives, such as customs clearance, freight forwarding, compliance programs, and electronic payment options Organize and contribute to client appreciation events and educational seminars Meet a modest annual revenue target by identifying and capitalizing on growth opportunities Collaborate with internal teams to provide the best client experience What You'll Bring Completion of Grade 12, with post-secondary education as an asset 8+ years of continuous experience within the logistics industry A background in operations for freight and/or customs brokerage Strong problem-solving skills, with the ability to navigate complex client needs Excellent communication and presentation skills Strong organizational skills, with the ability to work independently Proficiency with computer systems and CRM tools Valid class 5 driver’s license Bilingual (English/French) would be an asset Join Our Team Ready to drive client success and grow with a company that values trust, creativity, and collaboration? Apply now and include the hashtag #ColeCareers within your application submission.

What you’ll do

Requirements

Applicants must have Grade 12 completion and at least eight years of continuous logistics industry experience, including a background in freight or customs brokerage operations. Strong problem-solving, communication, presentation, organizational, and computer/CRM skills are required, along with a valid Class 5 driver’s license; post-secondary education and English-French bilingualism are assets.