IT Support Associate

Calgary, AB
On-site
Posted Oct 17, 2026
1 position

Opens LinkedIn

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level

Job summary

Provide onsite Level 1 IT support for hardware, software, and network issues, and manage user onboarding and offboarding, endpoint setup, and Microsoft 365 support. Track and document tickets and IT assets, coordinate with vendors, maintain documentation, and share knowledge with the IT team.

Job details

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled. Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen! Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours. If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us. Position Overview: Group Health is a well-established healthcare-focused organization that delivers essential services across its locations, with a strong reliance on reliable IT operations to support day-to-day clinical and administrative functions. Their environments are typically user-intensive and require responsive, customer-focused IT support professionals who can troubleshoot effectively while maintaining a high standard of service for end users. Key Responsibilities: Provide onsite Level 1 support (hardware, software, and network) Handle onboarding/offboarding including endpoint setup Support Microsoft 365 environment (Exchange, SharePoint, OneDrive, Teams) Work with Windows 11, Active Directory (including Azure AD), and Intune Manage tickets through JIRA (or similar ticketing system) Communicate clearly with users and stakeholders (updates, resolutions) Maintain accurate ticket documentation and IT asset inventory Coordinate with vendors for incident resolution Create and maintain user and internal documentation Participate in knowledge sharing within IT team Skills & Qualifications: Must-Have Skills & Experience 1–3 years in a Tier 1/2 IT support role Hands-on experience with: Office 365 Administration Windows 11 Intune Active Directory / Azure AD Familiarity with JIRA or similar ticketing tools Strong troubleshooting and problem-solving skills Excellent communication and organizational abilities Customer-facing experience is highly preferred Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

What you’ll do

Requirements

Requires 1–3 years of Tier 1 or Tier 2 IT support experience and hands-on experience with Microsoft 365 administration, Windows 11, Intune, and Active Directory or Azure AD. Candidates should be familiar with JIRA or similar ticketing tools and have strong troubleshooting, communication, and organizational skills; customer-facing experience is highly preferred.