Junior Customer Success Rep

Job summary

Provide friendly, in-person support for common issues involving computers, mobile devices, printers, and standard applications, resolving basic problems and escalating complex ones. Build trust through clear communication, user guidance, follow-up, accurate ticket documentation, and collaboration with senior technicians and the Service Desk.

Job details

Position: Customer Success Associate Location: Calgary, AB About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled. Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen! Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours. If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us. Position Overview: The Junior Customer Success Representative – Deskside Support is the first friendly, professional point of contact for employees needing help with their workplace technology. This role is about building trust, creating a great service experience, and ensuring users feel supported. While basic technical skills are required, the focus is on delivering exceptional customer service—listening, empathizing, and making sure every interaction leaves the user confident and satisfied. Key Responsibilities: Customer Service & Relationship Building Welcome and assist users with a friendly, professional attitude. Actively listen to user concerns, confirm understanding, and ensure they feel heard. Explain solutions in clear, non-technical language. Provide tips and guidance to help users work more efficiently and avoid recurring issues. Follow up with users to confirm satisfaction and resolution. IT Support & Problem Solving Provide in-person assistance for common issues with laptops, desktops, mobile devices, printers, and standard applications. Troubleshoot and resolve basic problems; escalate complex issues to senior team members. Assist with device setup and basic configuration. Document all interactions and resolutions in the ticketing system. Team Collaboration & Learning Work closely with senior deskside technicians and the Service Desk team to ensure seamless handoffs. Learn and develop both technical and customer service skills on the job. Share feedback from users to help improve IT services. Skills & Qualifications: Exceptional communication, empathy, and people skills. Proven ability to deliver excellent customer service in a fast-paced environment. Basic understanding of computer hardware, software, and networks. Strong problem-solving attitude and attention to detail. Preferred Experience 1–2 years of experience in a customer service role (retail, hospitality, call center, or similar). Exposure to IT support, help desk, or technology troubleshooting is a plus Familiarity with Windows, macOS, and Microsoft 365 is helpful but not required. What Compugen Offers You: Exciting, fast-paced challenging work environment A culture where authenticity and diversity are valued Professional development Participation in Women in Technology Network Opportunities to give back to our local communities Collaborative supportive team members Remote work/hybrid work options Work/life flexibility Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

What you’ll do

Provide friendly, in-person support for common issues involving computers, mobile devices, printers, and standard applications, resolving basic problems and escalating complex ones. Build trust through clear communication, user guidance, follow-up, accurate ticket documentation, and collaboration with senior technicians and the Service Desk.

Requirements

Candidates should have strong communication, empathy, and customer service skills, along with basic knowledge of computer hardware, software, and networks. One to two years of customer service experience is preferred; IT support exposure and familiarity with Windows, macOS, or Microsoft 365 are helpful but not required.

Benefits

• Professional Development
• Remote Work/Hybrid Work Options
• Work-Life Flexibility

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Relationship Building · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Windows · Preferred
• Microsoft 365 · Preferred
• Team Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Empathy
• Relationship Building
• Active Listening
• Problem-Solving
• Attention To Detail
• Computer Hardware
• Software Troubleshooting
• Network Fundamentals
• Windows
• macOS
• Microsoft 365
• Device Setup
• Ticket Documentation
• Team Collaboration

Job areas

• Customer Service & Support
• Technology

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