Application Support & Training Specialist – HVAC/R

Original job posting

The role involves providing expert application engineering and technical support to internal and external customers while managing product troubleshooting and quality investigations. Additionally, the specialist will develop and deliver comprehensive training programs to enhance industry knowledge and product application effectiveness.

Job details

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Job Title: Application Support & Training Specialist – HVAC/R Location: Brantford, ON Travel: 30% Job Summary If you are a technically skilled HVAC/R professional with a passion for customer support, training, and business development, Copeland has an exciting opportunity for you! Based in our Brantford, ON location, you will support internal and external customers through application engineering, technical support, and the delivery of impactful training programs. This role bridges technical expertise with customer engagement by ensuring Copeland products are applied effectively while advancing industry knowledge through training initiatives. Key Responsibilities Application Support Deliver best-in-class application support to OEMs, wholesalers, contractors, and end users. Provide detailed technical solutions for product application, performance, and troubleshooting. Investigate product application and quality issues, identify root causes, and recommend solutions. Perform and verify compressor inspections, controls, and equipment selections using Copeland tools. Make technical recommendations, challenge conventional thinking, and support business cases. Serve as an expert in compression technologies and Copeland products. Understand customer needs, identify & communicate opportunities Training Specialist Deliver annual training calendar aligned with sales, marketing, and technical services objectives. Create and deliver comprehensive training programs, including multi full-day courses on product, integration, installation, and service training for internal and external audiences. Ensure training programs remain current, relevant, and measurable through customer feedback and engagement metrics. Support the Copeland Technical Specialist (CTS) program, including communication and development of graduates. Travel to customer sites, wholesalers, OEMs, and training facilities across Canada and the U.S. to both deliver training sessions and participate as a trainee in professional development programs. Understand customer needs, identify and communicate opportunities Qualifications & Competencies Strong technical knowledge of refrigeration and air conditioning systems. Proven ability to develop and deliver engaging technical training programs. Excellent communication skills in various settings (one-on-one, group, technical, and non-technical). Ability to anticipate customer needs and problem-solve effectively. Skilled in building strong internal and external networks. Commitment to customer experience and continuous improvement. Required Education & Experience Requirements High School Diploma 5+ years of HVAC/R industry experience. Certificate of Qualifications 313A (Commercial Refrigeration Mechanic) or currently enrolled in technical college and working toward 313A certification. Comfortable presenting to technical minded audiences Experience supporting OEMs, wholesalers, contractors, and end users Proficiency in Microsoft Office Suite Must be legally authorized to work in in Canada and travel to the United States without employer sponsorship for business meetings and related activities. Preferred 8+ years of HVAC/R industry experience. CO2 refrigeration experience Previous experience teaching or delivering technical training strongly preferred. Compensation, Benefits & Perks Base Salary: CAD $100,000 - $125,000 100% employer-paid health, dental, and vision premiums Defined Contribution Pension Plan with company contributions Health Care Spending Account (HCSA) Paid vacation and disability coverage Hybrid work arrangement following onboarding Flexible travel scheduling based on business needs Opportunity to leverage HVAC/R expertise in a less physically demanding role focused on technical leadership, training, and customer engagement Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have an accommodation need, please contact Human Resources or Accessibility.Canada@Copeland.com to make appropriate arrangements. No calls or agency requests please.

What you’ll do

The role involves providing expert application engineering and technical support to internal and external customers while managing product troubleshooting and quality investigations. Additionally, the specialist will develop and deliver comprehensive training programs to enhance industry knowledge and product application effectiveness.

Requirements

Candidates must possess a high school diploma and at least 5 years of HVAC/R industry experience, with a 313A Certificate of Qualification or active progress toward it. Proficiency in Microsoft Office and the ability to travel up to 30% of the time are required for this position.

Benefits

• Health insurance • Dental insurance • Vision insurance • Defined contribution pension plan • Health care spending account • Paid vacation • Disability coverage • Paid parental leave

Listed skills

• Troubleshooting · Preferred
• Microsoft Office Suite · Preferred
• Technical Support · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• HVAC/R
• Technical support
• Training delivery
• Application engineering
• Refrigeration systems
• Air conditioning systems
• Compressor inspection
• Controls
• Equipment selection
• Customer engagement
• Troubleshooting
• Microsoft Office Suite
• Business development
• Technical presentation
• CO2 refrigeration

Job areas

• Engineering
• Manufacturing
• Customer Service & Support
• Education
• Environmental & Sustainability