Bilingual Customer Care Representative

Job summary

Respond to customer inquiries by phone, in writing, and in person, providing information about pricing, shipping, products, and company procedures. Process order and billing adjustments, research and resolve account issues, document customer contacts, and route inquiries to the appropriate departments.

Job details

Job Description Position Details: Pay: $27 per hour This role requires fluency in French and English. Address: 8030 Esquesing Line, Milton, ON L9T 6W3 Work Schedule: Training Hours: Monday through Friday 8:00AM - 4:30PM Regular Hours: Monday through Friday, 9:30AM - 6:00PM We Deliver the Goods: Growth opportunities performing essential work to support North America’s food distribution system Safe and inclusive working environment, including culture of rewards, recognition, and respect Position Summary: As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in-person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters. Position Responsibilities: Responding to telephone, written, and in-person inquiries, requests, and concerns from customers. Informing customers of unit prices, shipping dates, anticipated delays, and additional information. Filing and running reports as needed. Processing customer shorts, mis-picks, and credits. Conducting account research and resolving problems. Channeling customer inquiries to appropriate departments and documenting customer contacts. Assuring that appropriate records are maintained, and reports are prepared. Resolving customer requests for adjustments to orders and billing. Entering and retrieving a variety of information using the computer terminal. Assisting customers in the ordering process. Maintaining current knowledge of pricing and product availability. Understanding, interpreting, and explaining company procedures related to products and pricing. Performing other related tasks and duties as assigned. Skills & Experiences: Excellent communication skills. Ability to add/subtract two-digit numbers and to multiply/divide with 10’s and 100’s. Ability to solve practical problems and deal with a variety of concrete variables in situations. Ability to perform detailed data entry work accurately and efficiently within deadlines. Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently. #CM-ALL Required Qualifications Minimum of one year of call center experience is required. Must be able to type 40 WPM (words per minute) - typing test required. Fluent in French and English

What you’ll do

Respond to customer inquiries by phone, in writing, and in person, providing information about pricing, shipping, products, and company procedures. Process order and billing adjustments, research and resolve account issues, document customer contacts, and route inquiries to the appropriate departments.

Requirements

At least one year of call center experience and fluency in French and English are required. Candidates must type at least 40 words per minute and have strong communication, accurate data-entry, intermediate computer, and Microsoft Office skills.

Benefits

• Growth Opportunities
• Safe And Inclusive Working Environment
• Rewards And Recognition

Listed skills

• Customer service · Preferred
• written communication · Preferred
• report preparation · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• French Fluency
• English Fluency
• Verbal Communication
• Written Communication
• Telephone Support
• In-Person Customer Support
• Customer Inquiry Resolution
• Order Processing
• Billing Adjustments
• Account Research
• Data Entry
• Microsoft Office
• Typing
• Report Preparation
• Basic Arithmetic

Job areas

• Customer Service & Support
• Logistics
• Administrative
• Food & Beverage

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