Receptionist

Job summary

Welcome visitors and clients, handle incoming calls, and manage mail, faxes, and email inquiries. Process client payments, retrieve and scan policy documents, maintain front-office supplies and manuals, and provide administrative support to other departments.

Job details

Cowan Insurance Group is looking for a Receptionist to join our Hamilton team! This position reports to the Manager, Personal Insurance and serves as the first point of contact, delivering exceptional customer service to visitors and clients. As a receptionist, you will play a key role in creating a welcoming environment, managing external and internal mail and transferring calls to the correct lines of business. You thrive on providing exceptional customer service in a dynamic, fast-paced setting. Your communication skill both verbal and written are clear and professional. You work effectively on your own while collaborating seamlessly within a team. This position is based onsite in our Hamilton office from Monday to Friday. What you will do: Greet walk-in clients and prospects in a courteous and professional manner Answer, screen and forward incoming phone calls promptly Prepare, receive and distribute incoming mail Maintain supplies and front office manuals Receive and process client payments Managing incoming faxes and email inquiries Retrieve and scan policy documents Providing administrative support to other departments as needed Performing other duties as assigned What will you bring: Previous reception experience is an asset Strong customer service and a caring attitude Demonstrates sound judgement, ethics and integrity Strong organizational skills and attention to detail Ability to prioritize and adapt to work in a fast-paced work environment Proficiency in Microsoft Office Suite (Word, Excel, Outlook) High school diploma or equivalent; post-secondary education is an asset Who we are: Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement. Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027! What sets us apart? Be in good company Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive. Challenge your thinking You're valued for your passion, drive and creativity. The pace is fast, but the work is meaningful, interesting, and complex, just the way you like it. Grow together We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen. Benefits and perks Competitive salary Participate in our comprehensive benefits plan on day one — no waiting period Company-matched Retirement Savings Plan Company-paid training and development courses Community involvement Are you interested? Please Apply! This is a replacement position. Artificial Intelligence (AI): Cowan Insurance Group does not use AI directly; however, platforms we partner with may use AI, including screening for keywords and minimum qualifications. Our human recruiters review candidate’s qualifications prior to decisions being made. This position is subject to appropriate background checks that may include, credentials, employment, credit, criminal and reference checks. While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision. The expected base salary range for this role is $35,300 to $47,900. Final compensation may vary and will take into account factors including relevant experience, qualifications, skills, knowledge and internal equity. We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.

What you’ll do

Welcome visitors and clients, handle incoming calls, and manage mail, faxes, and email inquiries. Process client payments, retrieve and scan policy documents, maintain front-office supplies and manuals, and provide administrative support to other departments.

Requirements

Previous reception experience is an asset, along with strong customer service, sound judgment, integrity, organization, attention to detail, and the ability to prioritize and adapt in a fast-paced environment. A high school diploma or equivalent is required; post-secondary education is an asset, as is proficiency in Microsoft Word, Excel, and Outlook.

Benefits

• Comprehensive Benefits Plan
• Company-Matched Retirement Savings Plan
• Company-Paid Training and Development Courses
• Community Involvement

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Organization · Preferred
• adaptability · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Prioritization · Preferred
• Microsoft Word · Preferred
• Payment Processing · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Verbal Communication
• Written Communication
• Organization
• Attention to Detail
• Prioritization
• Adaptability
• Judgment
• Ethics and Integrity
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Call Handling
• Mail Management
• Payment Processing
• Document Scanning

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting

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