Retail Store Manager

Job summary

The mission of the Retail Store Manager at Cozey As a Cozey Store Manager, you are responsible for the visual appeal and operational excellence of the store. This is a hands-on leadership role reporting to the Director of Retail Strategy & Operations that blends people management, operational excellence, and customer experience. You will drive daily store performance, maintain world-class standards, and ensure that our physical retail experience aligns with Cozey’s brand values and business objectives. What you'll be doing * Lead day-to-day store operations, including scheduling, team coor…

Job details

The mission of the Retail Store Manager at Cozey As a Cozey Store Manager, you are responsible for the visual appeal and operational excellence of the store. This is a hands-on leadership role reporting to the Director of Retail Strategy & Operations that blends people management, operational excellence, and customer experience. You will drive daily store performance, maintain world-class standards, and ensure that our physical retail experience aligns with Cozey’s brand values and business objectives. What you'll be doing * Lead day-to-day store operations, including scheduling, team coordination, floor set updates, and maintaining a high standard of store presentation. * Ensure strong operational discipline, including accurate inventory management, coordination of shipments and transfers, vendor oversight, and budget awareness. * Build, refine, and enforce simple, effective SOPs that support smooth, consistent, and scalable store operations. * Track, analyze, and report sales and performance metrics, turning insights into concrete actions that improve conversion, average transaction value, and overall results. * Drive sales performance through strong floor leadership, ensuring effective coverage, active selling behaviors, and a customer-first mindset across the team. * Deliver an elevated and consistent customer experience, ensuring every interaction feels welcoming, personalized, and aligned with Cozey’s brand promise. * Recruit, develop, and motivate a high-performing team, providing ongoing coaching, constructive feedback, and clear development paths. We'd love to hear from you if you have * 3–5+ years in a retail store leadership role with strong operational, team building, and customer service experience. * A builder and doer—you love making systems better, solving problems, and rolling up your sleeves to get it done. * Obsessed with organization, structure, and keeping operations humming. * Comfortable with data and dashboards—you use numbers to coach, plan, and improve. * A natural communicator and motivator, equally skilled at training, listening, and energizing a team. * Passionate about interior design, retail innovation, and hospitality. We care about you * Competitive salary dependent upon experience and a comprehensive benefit package. * Bonus program. * Generous paid time off. * Dynamic and inclusive work culture. * Opportunity for career growth and development within a fast-growing start-up. Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.

What you’ll do

The Retail Store Manager is responsible for driving daily store performance by leading day-to-day operations, ensuring operational discipline including inventory management, and maintaining world-class standards for store presentation. This role also involves driving sales performance through strong floor leadership and delivering an elevated, consistent customer experience.

Requirements

Candidates must have 3–5+ years in a store leadership role demonstrating strong operational, team building, and customer service experience. Essential qualities include being a proactive problem-solver obsessed with organization, comfortable using data for coaching, and possessing natural communication and motivation skills.

Benefits

• Bonus Program • Paid Time Off

Listed skills

• Customer service · Preferred
• Operational Excellence · Preferred
• Leadership · Preferred
• management · Preferred
• Sales · Preferred
• Reporting · Preferred
• Coaching · Preferred
• Time · Preferred
• Consistent · Preferred
• scheduling · Preferred
• Customer · Preferred
• coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• People Management
• Operational Excellence
• Customer Experience
• Store Operations
• Inventory Management
• Sales Performance
• Team Building
• Coaching
• Data Analysis
• SOP Development
• Floor Leadership
• Recruiting
• Budget Awareness
• Visual Appeal
• Brand Alignment