Education Coordinator (Contract)

Job summary

The Education Coordinator will resolve complex student inquiries and coordinate enrolment and examination processes for the CPA Pre-Certification program. They will also contribute to process improvements, maintain data integrity, and refine student communications to ensure operational excellence.

Job details

Enabling Seamless Student Experience in CPA Pre-Certification Education. CPA Ontario is not like other organizations We operate at a rare intersection, both regulator and membership body, responsible for upholding the integrity of the CPA designation while supporting more than 105,000 members and 19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust possible. Careers built here tend to look different because the work itself is different. You are not simply contributing to an organization. You are helping shape a profession that touches nearly every sector of the economy at a moment when expectations, technology, and the nature of work are all being rewritten. About This Opportunity: CPA Ontario is seeking an Education Coordinator for a 6-month contract to help deliver an exceptional experience for students pursuing the CPA designation. In this role, you will serve as a key point of support within the CPA Pre-Certification program, resolving complex inquiries, coordinating enrolment and examination processes, and ensuring students receive timely, accurate, and professional service throughout their educational journey. Working collaboratively across teams, you will contribute to process improvements, maintain data integrity, and help drive operational excellence in support of student success. What You’ll Be Doing: * Responding to complex student inquiries and escalations by analyzing individual situations, leveraging system data, and providing clear, accurate, and timely resolutions aligned with service standards. * Conducting testing of enrolment functionality, system enhancements, and key processes, documenting outcomes, identifying issues, and recommending practical solutions. * Reviewing and refining student communications, website content, and portal information to ensure clarity, accuracy, and alignment with education policies and procedures. * Strengthening data integrity by performing and enhancing edit checks, identifying discrepancies, and executing corrective actions. * Identifying trends and improvement opportunities by analyzing recurring issues, preparing insights, and contributing to process, policy, and service enhancements. To Be Successful You Need: * A post-secondary degree or diploma, combined with a minimum of two years of administrative or program support experience, preferably within a structured, regulated, or professional environment. * Strong problem-solving skills, with the ability to analyze complex situations, exercise sound judgment, and develop thoughtful, well-reasoned solutions. * Exceptional attention to detail, a high standard of accuracy, and a strong commitment to maintaining data integrity across systems and processes. * Strong technical proficiency, including advanced skills in Microsoft Office and experience working with Salesforce or similar database management systems. * Excellent communication and interpersonal skills, with the ability to engage professionally, clearly, and empathetically, even in complex, sensitive, or escalated situations. Salary Range * The starting annual salary range for this position is between $53,000 - $66,300 per annum, based on your qualifications, experience, and internal parity. Exceptions may be considered with further review. Why Join CPA Ontario? * We support your well-being through industry-leading benefits, mental health resources, savings programs, and a sustainable approach to how work gets done. * We are committed to inclusion as a core part of how we operate, not as an afterthought. * We have a hybrid working environment, with three days a week on-site, complemented by 2 days of work-from-home time. We are intentional about that: the work we do benefit from being together. We want those days you work from home to be comfortable and offer a one-time bonus towards a home office when you start. * We invest in your growth through learning and professional development opportunities, stretch projects, secondments, and genuine paths for career progression. * We move quickly. The pace reflects the profession we serve; it can be demanding, but the work matters, and the team around you is invested in the same outcomes you have. We appreciate your interest in CPA Ontario and this position At CPA Ontario, we are committed to building high-performance teams. Our selection process is thorough, fair and run by humans. All suitable applications are reviewed by someone on our Recruitment team, and if your qualifications and experience meet the requirements of this role, we’ll be in touch. We encourage you to set up CPA Ontario job alerts for positions that align to your experience and career goals. CPA Ontario is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. If you require a disability-related accommodation to participate in the recruitment process, please email accessibility@cpaontario.ca [accessibility@cpaontario.ca] with “Accommodation Required” in the subject line to provide your contact information. A member of the Recruitment team will contact you within 48 hours.

What you’ll do

The Education Coordinator will resolve complex student inquiries and coordinate enrolment and examination processes for the CPA Pre-Certification program. They will also contribute to process improvements, maintain data integrity, and refine student communications to ensure operational excellence.

Requirements

Candidates must possess a post-secondary degree or diploma and at least two years of administrative or program support experience. Strong technical proficiency in Microsoft Office and database management systems like Salesforce is required, along with excellent problem-solving and communication skills.

Benefits

• Health benefits • Mental health resources • Savings programs • Professional development opportunities • Home office bonus

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Process Improvement · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Problem-solving
• Data integrity
• Microsoft Office
• Salesforce
• Database management
• Communication
• Interpersonal skills
• Process improvement
• Administrative support
• Program support
• Attention to detail
• Customer service
• Service Standards
• Mental Health
• Database Management Systems
• Data Integrity
• Economics
• Interpersonal Communications
• Problem Solving
• Operational Excellence
• Process Improvement
• Coordinating
• Detail Oriented

Job areas

• Education
• Administrative
• Finance & Accounting
• Customer Service & Support
• Education Coordinator
• Curriculum Specialist
• Education Methods Specialists
• Instructional Coordinators