Bilingual Multi-Lines Claims Adjuster

Job summary

The Multi-Lines Claims Adjuster will investigate losses, assess coverage, and negotiate settlements for property and casualty claims. They will work independently in the field while maintaining high standards of customer service and professionalism.

Job details

We're looking for a Multi-Lines Claims Adjuster to join our team in Moncton, New Brunswick. In this role, you'll help policyholders navigate property and casualty claims with fairness, empathy, and professionalism. You'll investigate losses, assess coverage, determine claim value, and negotiate settlements, all while delivering exceptional customer service. This role offers the opportunity to work independently in the field, build meaningful relationships with clients, and make a direct impact on people's lives. You'll enjoy the flexibility of a hybrid work environment, combining field investigations with the convenience of working from home when not attending loss sites. Responsibilities Investigate, evaluate, and adjust multi-line insurance claims in accordance with policy coverage, industry standards, and company guidelines. Review, analyze, and interpret expert reports to support claim assessments and resolution strategies. Select, engage, and provide direction to independent experts, contractors, and other service providers as required. Maintain accurate claim files, documentation, and expense records in a timely manner. Collaborate with management to build and maintain strong client relationships through responsive and professional service. Develop and maintain effective working relationships with key stakeholders across the insurance industry, including brokers, risk managers, legal counsel, regulators, and external partners. Qualifications Minimum of 1 to 5 years functional and technical experience in an insurance environment Independent adjusting license or working towards CIP designation Knowledge and experience in property and casualty claims is preferred Bilingual proficiency in French and English is an asset. Experience in road adjusting including the investigation and detailed reporting of claims Post Secondary education in an insurance related field considered an asset Working knowledge of Xactimate and Xactanalysis an asset Excellent verbal and written communication skills Ability to manage multiple priorities Ability to work independently Must be a team player with outstanding customer service skills Willingness to work in a dynamic environment with opportunity for career growth #LI-JD2 Pourquoi Crawford? Chez Crawford, votre travail a un objectif. Chaque réclamation représente une personne confrontée à une période difficile, et le soutien que nous offrons contribue à aider les personnes, les entreprises et les communautés à se rétablir. Nous donnons aux employés les moyens de se développer, de prendre des initiatives et d’innover dans des carrières qui ont un véritable impact. Si vous voulez construire votre avenir avec un leader de l'industrie tout en réalisant un travail significatif, Crawford vous offre l'occasion de faire les deux. Avec des employés dans plus de 70 pays, nous combinons une portée mondiale avec une culture commune fondée sur notre raison d’être, nos valeurs et la collaboration. Pour en savoir plus, visitez www.crawco.com Ce Que Nous Offrons Notre programme global de récompenses est conçu pour soutenir votre bien-être, reconnaître vos contributions et vous aider à continuer de grandir. En plus d'une rémunération concurrentielle, nous offrons : Des primes et plans incitatifs basés sur la performance qui reconnaissent l'excellence. Des options d'épargne-retraite, y compris le régime de pension, le REER collectif, le CELI et un programme d'achat d'actions pour les employés. Des avantages qui soutiennent votre bien-être financier, physique et mental. Des options de travail flexibles qui soutiennent l'équilibre travail-vie personnelle, y compris des semaines de travail raccourcies, une retraite progressive et de généreux congés. Des programmes de formation, de développement et de bourses qui favorisent l'apprentissage continu, la croissance de carrière et l'éducation à différents stades de votre parcours professionnel. Un soutien supplémentaire, y compris une allocation pour le bureau à domicile, des primes de recommandation d'employés, de l'aide à la relocalisation lorsque applicable, et des rabais corporatifs. Du temps rémunéré pour le bénévolat et des initiatives de durabilité qui aident à redonner aux communautés où nous vivons et travaillons. Une culture basée sur le respect, la collaboration, l’inclusion et l’esprit d’entreprise. Why Crawford? At Crawford, your work has purpose. Every claim represents a person facing a difficult moment, and the support we provide helps restore lives, businesses, and communities. We empower employees to grow, lead, and innovate in careers that make a real difference. If you’re looking to build your future with an industry leader while doing meaningful work, Crawford offers the opportunity to do both. With employees in more than 70 countries, we combine global reach with a shared culture grounded in purpose, values, and collaboration. Learn more at www.crawco.com What We Offer Our total rewards package is designed to support your well-being, recognize your contributions, and help you keep growing. In addition to competitive compensation, we offer: Performance-based pay and incentive plans that recognize excellence. Retirement savings options, including pension, group RRSP, TFSA, and an Employee Stock Purchase Plan. Benefits that support your financial, physical, and mental well-being. Flexible work options that support work-life balance, including shortened work weeks, phased retirement, and generous time away. Training, development, and scholarship programs that support continuous learning, career growth, and education at various career stages. Additional support, including home office allowance, employee referral bonuses, relocation support where applicable, and corporate discounts. Paid volunteer time and sustainability initiatives that help give back to the communities where we live and work. A culture built on respect, collaboration, inclusion, and entrepreneurial spirit.

What you’ll do

The Multi-Lines Claims Adjuster will investigate losses, assess coverage, and negotiate settlements for property and casualty claims. They will work independently in the field while maintaining high standards of customer service and professionalism.

Requirements

Candidates should have 1 to 5 years of experience in an insurance environment and possess or be working towards an independent adjusting license or CIP designation. Proficiency in property and casualty claims, along with experience in road adjusting and reporting, is preferred.

Benefits

• Pay and incentive plans
• Benefit programs
• Training programs
• Sustainability programs

Listed skills

• Negotiation · Preferred
• Customer service · Preferred
• Communication Skills · Preferred
• Time management · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Claims adjusting
• Property and casualty claims
• Investigation
• Coverage assessment
• Claim valuation
• Negotiation
• Customer service
• Field investigation
• Xactimate
• Xactanalysis
• Communication skills
• Time management
• Teamwork
• Empathy
• Continuous Development
• Professionalism
• Customer Service
• Textiles

Job areas

• Finance & Accounting
• Customer Service & Support
• Consulting
• Multi-Line Adjuster
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

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