Content Claims Specialist - Field - Level 1

Job summary

The Content Claims Specialist conducts onsite and virtual inventory and valuation of total loss contents for insurance claims. They ensure accurate documentation and timely processing of claims using the company's Exclaim platform.

Job details

About edjuster We offer complete digital solutions for all types of contents claims, from support services to tools like our own valuation platform, Exclaim. Please note: This is not an insurance Adjuster role. While edjuster is a division of Crawford & Company—Canada’s largest network of independent adjusters—the Content Claims Specialist position supports the content portion of a claim. What Are Contents Claims? A contents claim is a claim for the loss or damage of personal belongings, and are most commonly caused by theft, water, fire and other perils. Job Description We are currently recruiting for a Content Claims Specialist - Field to join our edjuster team in Winnipeg, Manitoba, Canada.This is a field role, offering a combination of work from home and travel within the specified region *This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis. The Content Claims Specialist (CCS) assists with the inventory and valuation of a policy holder’s/claimant’s total loss contents. The Content Claims Specialist (CCS) helps list and value items lost in a claim. They handle claims quickly and accurately using edjuster’s process and our platform, Exclaim. RESPONSIBILITIES As part of this role, responsibilities included, but are not limited to the following: * Conduct onsite attendance to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents. * Conduct and facilitate virtual meetings with policyholders for data collection during total loss content recreations, guiding them through structured memory exercises to accurately document non-restorable items. * Ensure consistent and quality turnaround of all claims in accordance with the company’s productivity and Performance Excellence Guarantee. * Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and like, kind, and quality (LKQ) valuation of all total loss contents in an efficient and effective manner per productivity standards. * Adhere to edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders. * Complete/submit detailed work/time logs daily, for all claim tasks completed. * Maintain claim related notes in the company’s platform Exclaim, related to various tasks involved in handling the claim. * Coordinating with edjuster teams to ensure timely and accurate completion/pricing and adhering to Like, Kind and Quality (LKQ) standards. * Consistently promote edjuster’s brand, image, and reputation in a professional and positive manner. * Managing expenses and submission of claim related costs in accordance to company policies and timelines. * Organize and maintain a structured calendar to prioritize tasks, schedule appointments and manage time effectively in a fast paced environment. QUALIFICATIONS * A Secondary School diploma. * Prior experience in insurance, customer service, retail, food and beverage, construction or restoration are all relevant and would be considered for the role. * Some prior background/experience in the Property claims industry would be considered an asset. * Strong customer service skills. * Patience, empathy, and problem-solving skills. * Ability to work independently in most circumstances, with minimal supervision. * Access to a reliable insured vehicle to travel to claim sites within designated region. * Own a current valid driver’s license in good standing. * Strong computer skills (MS Office, Google Workplace, Excel, Outlook, etc.). * Strong verbal and written communication skills. * Demonstrated ability to adapt to change and new technology. * Willingness to learn and continuously improve. * Must successfully pass both a criminal background check and employment reference verification. * Must be able to sit or stand for extended periods of time. * Must be physically capable of performing repetitive motions and tasks as required. * Comfortable identifying household goods and assigning reasonable values. Working Conditions * Travel is a required integral part of the performance of your duties. * Occasional overnight travel may be required, corporate credit card provided for work related travel expenses. * May be exposed to diverse conditions (cold, heat, rain, debris, etc.). * Maintains a functional home office setup, including a reliable internet connection, and quiet workspace to support remote work, virtual meetings, and secure data handling. * Must be willing and able to wear appropriate Personal Protective Equipment (PPE) when attending sites that may be dirty, smelly or hazardous. What You Get * The role offers an hourly wage of $22 to $25 per hours plus mileage. * Health benefits including extended health, dental, STD, LTD, AD&D, Life Insurance and Dependent Life Insurance. * Incentive Compensation and Retirement Savings including TFSA, Employee Stock Purchase Plan and bonus incentives. * Wellness programs and gym membership. * Corporate discount programs. * Work life balance and paid time off policies. * Paid volunteer hours through Crawford Cares, our internal volunteer committee. ttps://www.edjuster.com/ #LI-MC1

What you’ll do

The Content Claims Specialist conducts onsite and virtual inventory and valuation of total loss contents for insurance claims. They ensure accurate documentation and timely processing of claims using the company's Exclaim platform.

Requirements

Candidates must have a secondary school diploma and strong customer service and computer skills. The role requires a valid driver's license, access to a reliable vehicle, and the ability to travel within the designated region.

Benefits

• Health insurance
• Dental insurance
• Short term disability
• Long term disability
• Accidental death and dismemberment insurance
• Life insurance
• Dependent life insurance
• Incentive compensation
• Retirement savings
• Tax-free savings account
• Employee stock purchase plan
• Bonus incentives
• Wellness programs
• Gym membership
• Corporate discount programs
• Paid time off
• Paid volunteer hours

Listed skills

• Customer service · Preferred
• Inventory management · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Attention to detail · Preferred
• adaptability · Preferred
• Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Inventory management
• Valuation
• Problem-solving
• Time management
• Communication
• Microsoft Office
• Google Workplace
• Data collection
• Attention to detail
• Adaptability
• Technical proficiency
• Documentation
• Empathy
• Patience
• Support Services
• Time Off Management
• Willingness To Learn
• Valid Driver's License
• Microsoft Excel
• Customer Service
• Computer Literacy
• Bond Credit Rating
• Data Security
• English Language
• Problem Solving
• Microsoft Outlook
• Operating Expense
• Personal Protective Equipment
• Purchasing
• Time Management
• Coordinating
• Prioritization

Job areas

• Customer Service & Support
• Finance & Accounting
• Administrative
• Field Claims Specialist
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

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