Commercial Multi-Line Claims Adjuster

Job summary

Manage a portfolio of commercial auto and general liability claims from initial investigation through to final resolution. Collaborate with internal teams, clients, and stakeholders to ensure accurate documentation and timely claim settlement.

Job details

Join our growing team as a Commercial Multi-Line Claims Adjuster (Auto & Commercial General Liability) supporting a diverse portfolio of commercial accounts. In this remote role, you will manage claims across multiple lines of business, applying your technical expertise, sound judgment, and customer-focused approach to deliver exceptional claim outcomes. As a desk adjuster, you will handle commercial auto and liability claims from initial investigation through resolution while building strong client relationships and ensuring timely, accurate claim management. Remote | Salary Range: $65,000 - $75,000 Annually Responsibilities Investigate, evaluate, and manage commercial claims involving Auto, Commercial General Liability and other casualty lines. Gather, review, and analyze claim documentation, statements, and supporting evidence. Determine coverage, assess liability, and evaluate damages and exposure. Conduct thorough claim investigations and maintain detailed claim documentation. Negotiate settlements and resolve claims in accordance with company guidelines and client expectations. Manage multiple accounts and claim files while meeting service level agreements and performance standards. Maintain accurate claim notes, transaction records, reserves, billing, and expense documentation. Collaborate with internal teams, clients, vendors, and stakeholders throughout the claims process. Support client relationship management by providing responsive, professional service and timely claim updates. Ensure compliance with applicable regulations, policies, and best practices. Qualifications Minimum 3+ years of commercial claims handling experience in an insurance, carrier, TPA, or independent adjusting environment. Experience handling Commercial Auto and Commercial General Liability (CGL) claims is required. Ability to manage multiple lines of coverage and multiple client accounts simultaneously. Strong understanding of coverage analysis, liability determination, investigation techniques, and claims resolution. Experience negotiating and settling commercial claims. Excellent organizational skills with the ability to prioritize a high-volume caseload. Strong verbal and written communication skills with a customer-service mindset. Proficiency with claims management systems and Microsoft Office 365. Detail-oriented with strong analytical and decision-making abilities. Ability to work independently in a remote environment while collaborating effectively with team members. Preferred Qualifications Independent Adjuster License, CIP designation, or equivalent industry credentials preferred. Experience handling bodily injury, property damage, or casualty claims is an asset. Multi-jurisdiction licensing or the ability to obtain additional licenses is a plus. #LI-CD1 At Crawford, your work has purpose. Every claim represents a person facing a difficult moment, and the support we provide helps restore lives, businesses, and communities. We empower employees to grow, lead, and innovate in careers that make a real difference. If you're looking to build your future with an industry leader while doing meaningful work, Crawford offers the opportunity to do both. With employees in more than 70 countries, we combine global reach with a shared culture grounded in purpose, values, and collaboration. Learn more at www.crawco.com Why Crawford? Our total rewards package is designed to support your well-being, recognize your contributions, and help you keep growing. In addition to competitive compensation, we offer: Performance-based pay and incentive plans that recognize excellence. Retirement savings options, including pension, group RRSP, TFSA, and an Employee Stock Purchase Plan. Benefits that support your financial, physical, and mental well-being. Flexible work options that support work-life balance, including shortened work weeks, phased retirement, and generous time away. Training, development, and scholarship programs that support continuous learning, career growth, and education at various career stages. Additional support, including home office allowance, employee referral bonuses, relocation support where applicable, and corporate discounts. Paid volunteer time and sustainability initiatives that help give back to the communities where we live and work. A culture built on respect, collaboration, inclusion, and entrepreneurial spirit.

What you’ll do

Manage a portfolio of commercial auto and general liability claims from initial investigation through to final resolution. Collaborate with internal teams, clients, and stakeholders to ensure accurate documentation and timely claim settlement.

Requirements

Requires a minimum of 3 years of commercial claims handling experience with specific expertise in auto and general liability. Strong analytical, communication, and organizational skills are essential for managing high-volume caseloads in a remote environment.

Benefits

• Pay and incentive plans
• Benefit programs
• Training programs
• Sustainability programs

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Decision Making · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Commercial claims handling
• Commercial auto claims
• Commercial general liability
• Coverage analysis
• Liability determination
• Claim investigation
• Settlement negotiation
• Documentation management
• Customer service
• Microsoft Office 365
• Analytical skills
• Decision-making
• Time management
• Communication skills
• Organizational skills
• Continuous Development
• Microsoft 365
• Property Damage
• Claims Resolution
• Organizational Skills
• Claims Investigations
• Adjuster License
• Billing
• Customer Relationship Management
• Management
• Decision Making
• Claims Processing
• Customer Service
• Textiles
• Communication
• Liability Insurance
• Service-Level Agreement
• Investigation
• Prioritization
• Detail Oriented

Job areas

• Finance & Accounting
• Customer Service & Support
• Consulting
• Commercial Claims Adjuster
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

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