Expert(e) en sinistres bilingue - Réclamations automobiles

Job summary

The successful candidate will investigate, evaluate, negotiate, and settle auto insurance claims via telephone and correspondence. They will manage losses within delegated authority while directing field adjusters and legal counsel as needed.

Job details

Nous recrutons actuellement un(e) Expert(e) en sinistres bilingue - Réclamations automobiles pour rejoindre notre équipe au Québec. Le poste est à distance. Le candidat retenu enquêtera, évaluera, négociera et réglera les réclamations par téléphone et par correspondance. Il règlera les pertes dans le cadre de l'autorité déléguée ou fera des rapports aux clients tout en orientant également les experts sur le terrain et les conseillers juridiques selon les tâches. *Ce rôle nécessite des interactions fréquentes en anglais et demande de lire et de préparer des documents en anglais régulièrement. -- We are currently recruiting for a Bilingual Desk Adjuster - Auto Claims to join our team in Quebec. The position is remote. The successful candidate will investigate, evaluate, negotiate, and settle claims by telephone and correspondence. Settling losses within delegated authority or reporting to clients while also directing field adjusters and legal council on a task basis. *This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis. Responsibilities Enquête, collecte et analyse des informations sur les réclamations. Évalue la couverture, la responsabilité et le montant. Négocie, règle et finalise les réclamations. Enregistrement, rapport et présentation précis des dossiers. Maintien de la facturation exacte, ainsi que des registres de temps et de dépenses. Travaille avec le responsable pour entretenir les relations avec les clients. -- Investigation, collection, and analysis of claims information. Evaluates coverage, liability and quantum. Negotiates, settles, finalizes claims. Accurate recording, reporting and presentation of files. Maintenance of accurate billing, and time and expense records. Work with manager to maintain client relations. Qualifications Au moins 2 ans d'expérience technique dans le traitement des réclamations automobiles, personnelles, commerciales et de responsabilité. Licence personnelle et commerciale de l'AMF. Maîtrise professionnelle complète du français et de l'anglais. Une formation postsecondaire dans un domaine lié à l'assurance est un atout. Capacité à mener des enquêtes téléphoniques, à évaluer, négocier et régler des réclamations de lignes commerciales de première et troisième parties. Compétent dans la tenue de dossiers précis et détaillés d'activités, de transactions et de provisions. Compétences avancées en informatique. Excellente étiquette et courtoisie au téléphone. Excellentes compétences en communication. Doit être un joueur d'équipe avec un fort engagement envers la qualité et le service à la clientèle. -- At least 2 years of technical experience handling auto claims, personal, commercial and liability . Personal and Commercial AMF license. Full professional bilingual proficiency in French and English. Post-secondary education in an insurance related field is an asset. Ability to conduct telephone investigations, evaluate, negotiate and settle first- and third-party commercial lines claims. Proficient in maintaining accurate and detailed activity, transaction and reserve records. Advanced computer skills. Excellent telephone etiquette and courtesy. Excellent communication skills. Must be a team player with a strong commitment to quality and customer service. #LI-MC1 Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com Our total compensation plans provide each of our employees with far more than just a great salary Pay and incentive plans that recognize performance excellence Benefit programs that empower financial, physical, and mental wellness Training programs that promote continuous learning and career progression while enhancing job performance Sustainability programs that give back to the communities in which we live and work A culture of respect, collaboration, entrepreneurial spirit and inclusion

What you’ll do

The successful candidate will investigate, evaluate, negotiate, and settle auto insurance claims via telephone and correspondence. They will manage losses within delegated authority while directing field adjusters and legal counsel as needed.

Requirements

Candidates must have at least 2 years of technical experience in auto, personal, and commercial claims handling. A professional AMF license and full bilingual proficiency in French and English are required.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• record keeping · Preferred
• Negotiation · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Claims investigation
• Claims evaluation
• Negotiation
• Claims settlement
• Bilingual proficiency
• Auto claims
• Liability claims
• Commercial lines
• Telephone investigation
• Record keeping
• Computer skills
• Telephone etiquette
• Communication skills
• Teamwork
• Customer service
• Record Keeping
• Bilingual (French/English)
• Claims Investigations
• Multilingualism
• Claims Processing
• Customer Service
• Communication
• Computer Literacy
• Delegated Authority
• English Language
• Telephone Skills
• Investigation

Job areas

• Finance & Accounting
• Customer Service & Support
• Legal
• Mobile Expert
• Claims Representative
• Statistical, Finance and Insurance Clerks
• Insurance Claims and Policy Processing Clerks