Intermediate Claims Adjuster - Global Hospitality Client

Job summary

The adjuster is responsible for investigating, analyzing, and evaluating commercial liability claims from initial review through to final settlement. They must maintain accurate records, manage client relations, and ensure high-quality service throughout the claims process.

Job details

Join our growing team as an Intermediate Claims Adjuster for a Global Hospitality Client. In this remote role, you’ll apply your expertise to meaningful work and play an important role in delivering exceptional service when it matters most. As a desk adjuster, you’ll help customers move through the claims process with confidence by combining sound judgment, clear communication, and a solutions-focused approach. This role offers the opportunity to manage claims from first review through resolution while building strong technical, client service, and decision-making skills. The salary range is $50,000 to $76,000 annually Responsibilities Investigation, collection, and analysis of claims information. Evaluates coverage, liability and quantum. Negotiates, settles, finalizes claims. Accurate recording, reporting and presentation of files Maintenance of accurate billing, and time and expense records. Work with manager to maintain client relations Qualifications At least 2 years of technical claims handling experience in an insurance claims environment, knowledge of commercial liability claims is required Knowledge of property and/or bodily injury claims is an asset Post-secondary education in an insurance related field, working towards full independent adjusting license and CIP designation is required Minimum of 4 CIPs completed with ability to obtain a probationary adjusting license for Ontario with the ability to obtain additional licenses across Canada Ability to conduct telephone investigations, evaluate, negotiate and settle first- and third-party commercial lines claims Proficient in maintaining accurate and detailed activity, transaction and reserve records Advanced computer skills including Office 365 and Windows 10 Excellent telephone etiquette and courtesy Excellent communication skills, must be a team player with a strong commitment to quality and customer service French/English Bilingualism would be considered an asset #LI-CD1 At Crawford, your work has purpose. Every claim represents a person facing a difficult moment, and the support we provide helps restore lives, businesses, and communities. We empower employees to grow, lead, and innovate in careers that make a real difference. If you're looking to build your future with an industry leader while doing meaningful work, Crawford offers the opportunity to do both. With employees in more than 70 countries, we combine global reach with a shared culture grounded in purpose, values, and collaboration. Learn more at www.crawco.com Why Crawford? Our total rewards package is designed to support your well-being, recognize your contributions, and help you keep growing. In addition to competitive compensation, we offer: Performance-based pay and incentive plans that recognize excellence. Retirement savings options, including pension, group RRSP, TFSA, and an Employee Stock Purchase Plan. Benefits that support your financial, physical, and mental well-being. Flexible work options that support work-life balance, including shortened work weeks, phased retirement, and generous time away. Training, development, and scholarship programs that support continuous learning, career growth, and education at various career stages. Additional support, including home office allowance, employee referral bonuses, relocation support where applicable, and corporate discounts. Paid volunteer time and sustainability initiatives that help give back to the communities where we live and work. A culture built on respect, collaboration, inclusion, and entrepreneurial spirit.

What you’ll do

The adjuster is responsible for investigating, analyzing, and evaluating commercial liability claims from initial review through to final settlement. They must maintain accurate records, manage client relations, and ensure high-quality service throughout the claims process.

Requirements

Candidates must have at least 2 years of technical claims handling experience and be working towards a CIP designation. Proficiency in commercial liability claims and the ability to obtain a probationary adjusting license in Ontario are required.

Benefits

• Performance incentive plans
• Financial wellness programs
• Physical wellness programs
• Mental wellness programs
• Training programs
• Sustainability programs

Listed skills

• Negotiation · Preferred
• Customer service · Preferred
• Communication Skills · Preferred
• Time management · Preferred
• record keeping · Preferred
• Decision Making · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Claims investigation
• Liability evaluation
• Negotiation
• Claims settlement
• Commercial liability
• Property claims
• Bodily injury claims
• Technical claims handling
• Office 365
• Windows 10
• Customer service
• Communication skills
• Time management
• Record keeping
• Decision making
• Continuous Development
• Microsoft 365
• Microsoft Windows 10
• Bilingual (French/English)
• Billing
• Decision Making
• Claims Processing
• Customer Service
• Textiles
• Communication
• Computer Literacy
• Telephone Skills
• Investigation
• Collections

Job areas

• Finance & Accounting
• Customer Service & Support
• Hospitality
• Consulting
• Claims Adjuster
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

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