Intermediate Claims Adjuster - Global Hospitality Client

Job summary

The adjuster is responsible for investigating, analyzing, and evaluating commercial liability claims from initial review through to final settlement. They must maintain accurate records, manage client relations, and ensure high-quality service throughout the claims process.

Job details

Join our growing team as an Intermediate Claims Adjuster for a Global Hospitality Client. In this remote role, you’ll apply your expertise to meaningful work and play an important role in delivering exceptional service when it matters most. As a desk adjuster, you’ll help customers move through the claims process with confidence by combining sound judgment, clear communication, and a solutions-focused approach. This role offers the opportunity to manage claims from first review through resolution while building strong technical, client service, and decision-making skills. The salary range is $50,000 to $76,000 annually RESPONSIBILITIES * Investigation, collection, and analysis of claims information. * Evaluates coverage, liability and quantum. * Negotiates, settles, finalizes claims. * Accurate recording, reporting and presentation of files * Maintenance of accurate billing, and time and expense records. * Work with manager to maintain client relations QUALIFICATIONS * At least 2 years of technical claims handling experience in an insurance claims environment, knowledge of commercial liability claims is required * Knowledge of property and/or bodily injury claims is an asset * Post-secondary education in an insurance related field, working towards full independent adjusting license and CIP designation is required * Minimum of 4 CIPs completed with ability to obtain a probationary adjusting license for Ontario with the ability to obtain additional licenses across Canada * Ability to conduct telephone investigations, evaluate, negotiate and settle first- and third-party commercial lines claims * Proficient in maintaining accurate and detailed activity, transaction and reserve records * Advanced computer skills including Office 365 and Windows 10 * Excellent telephone etiquette and courtesy * Excellent communication skills, must be a team player with a strong commitment to quality and customer service * French/English Bilingualism would be considered an asset #LI-CD1 Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com [https://www.crawco.com/] Our total compensation plans provide each of our employees with far more than just a great salary Pay and incentive plans that recognize performance excellence Benefit programs that empower financial, physical, and mental wellness Training programs that promote continuous learning and career progression while enhancing job performance Sustainability programs that give back to the communities in which we live and work A culture of respect, collaboration, entrepreneurial spirit and inclusion

What you’ll do

The adjuster is responsible for investigating, analyzing, and evaluating commercial liability claims from initial review through to final settlement. They must maintain accurate records, manage client relations, and ensure high-quality service throughout the claims process.

Requirements

Candidates must have at least 2 years of technical claims handling experience and be working towards a CIP designation. Proficiency in commercial liability claims and the ability to obtain a probationary adjusting license in Ontario are required.

Benefits

• Performance incentive plans • Financial wellness programs • Physical wellness programs • Mental wellness programs • Training programs • Sustainability programs

Listed skills

• Time management · Preferred
• Customer service · Preferred
• record keeping · Preferred
• Decision Making · Preferred
• Negotiation · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Claims investigation
• Liability evaluation
• Negotiation
• Claims settlement
• Commercial liability
• Property claims
• Bodily injury claims
• Technical claims handling
• Office 365
• Windows 10
• Customer service
• Communication skills
• Time management
• Record keeping
• Decision making
• Continuous Development
• Microsoft 365
• Microsoft Windows 10
• Bilingual (French/English)
• Billing
• Decision Making
• Claims Processing
• Customer Service
• Textiles
• Communication
• Computer Literacy
• Telephone Skills
• Investigation
• Collections

Job areas

• Finance & Accounting
• Customer Service & Support
• Hospitality
• Consulting
• Claims Adjuster
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators