Junior Desk Adjuster

Job summary

The Junior Desk Adjuster will investigate, evaluate, negotiate, and settle auto, property, and casualty claims through telephone and written correspondence. They are responsible for maintaining accurate documentation, conducting site inspections, and providing exceptional service to clients and policyholders.

Job details

We are currently seeking a Junior Desk Adjuster to join our growing team in Calgary or Edmonton, Alberta. This is an excellent opportunity for individuals looking to build a long-term career in the insurance claims industry. As a Junior Desk Adjuster, you will investigate, evaluate, negotiate, and settle auto, property and casualty claims through telephone and written correspondence. Working closely with clients, insureds, and field adjusters, you will provide exceptional customer service while ensuring claims are handled efficiently and professionally. Responsibilities Investigate, analyze, and evaluate property and casualty claims. Conduct site inspections and gather information related to losses. Review policy coverage and determine claim eligibility and settlement recommendations. Negotiate and resolve claims in accordance with company standards and provincial licensing requirements. Maintain accurate claim documentation, reports, billing records, and expense records. Deliver timely updates and exceptional service to policyholders, clients, and stakeholders. Build and maintain strong client relationships through professional communication and collaboration. Qualifications Minimum of 2 years of experience in an insurance claims environment. Alberta Level 1 Adjuster License preferred, or actively working toward obtaining one. Ability to obtain adjuster licenses in multiple provinces is considered an asset. Knowledge of auto and casualty claims will be considered an asset. Excellent verbal and written communication skills. Professional telephone etiquette and customer service skills. Strong organizational and time-management abilities. Excellent transcription and documentation skills. Advanced computer proficiency, including Microsoft Office 365 and Windows applications. Ability to manage multiple priorities in a fast-paced environment. Willingness to work in a dynamic environment with opportunity for career growth #LI-JD2 At Crawford, your work has purpose. Every claim represents a person facing a difficult moment, and the support we provide helps restore lives, businesses, and communities. We empower employees to grow, lead, and innovate in careers that make a real difference. If you're looking to build your future with an industry leader while doing meaningful work, Crawford offers the opportunity to do both. With employees in more than 70 countries, we combine global reach with a shared culture grounded in purpose, values, and collaboration. Learn more at www.crawco.com Why Crawford? Our total rewards package is designed to support your well-being, recognize your contributions, and help you keep growing. In addition to competitive compensation, we offer: Performance-based pay and incentive plans that recognize excellence. Retirement savings options, including pension, group RRSP, TFSA, and an Employee Stock Purchase Plan. Benefits that support your financial, physical, and mental well-being. Flexible work options that support work-life balance, including shortened work weeks, phased retirement, and generous time away. Training, development, and scholarship programs that support continuous learning, career growth, and education at various career stages. Additional support, including home office allowance, employee referral bonuses, relocation support where applicable, and corporate discounts. Paid volunteer time and sustainability initiatives that help give back to the communities where we live and work. A culture built on respect, collaboration, inclusion, and entrepreneurial spirit.

What you’ll do

The Junior Desk Adjuster will investigate, evaluate, negotiate, and settle auto, property, and casualty claims through telephone and written correspondence. They are responsible for maintaining accurate documentation, conducting site inspections, and providing exceptional service to clients and policyholders.

Requirements

Candidates must have a minimum of 2 years of experience in an insurance claims environment and possess or be working toward an Alberta Level 1 Adjuster License. Strong communication, organizational, and computer skills are essential for success in this role.

Benefits

• Pay and incentive plans
• Benefit programs
• Training programs
• Sustainability programs

Listed skills

• Negotiation · Preferred
• Customer service · Preferred
• Site Inspections · Preferred
• Documentation · Preferred
• Time management · Preferred
• Communication Skills · Preferred
• Reporting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Insurance claims
• Investigation
• Negotiation
• Customer service
• Policy coverage
• Site inspections
• Documentation
• Time-management
• Microsoft Office 365
• Windows applications
• Communication skills
• Transcription
• Analytical skills
• Reporting
• Relationship management
• Site Inspection
• Continuous Development
• Microsoft 365
• Claims Resolution
• Information Gathering
• Adjuster License
• Billing
• Customer Service
• Textiles
• Communication
• Settlement
• Telephone Skills
• Professional Communication
• Time Management
• Transcribing

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Adjuster
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

More jobs from Crawford & Company