Senior Claims Adjuster – Cross Border, Hospitality and Retail Claims

Job summary

The Senior Claims Adjuster will investigate, evaluate, and manage a portfolio of complex casualty and commercial general liability claims. They will also coordinate with legal counsel and experts to negotiate settlements and ensure compliance with regulatory standards.

Job details

We are seeking an experienced Senior Claims Adjuster – Cross Border, Hospitality & Retail Claims to join our growing team in Canada. This position offers flexible work arrangements, including remote, hybrid, or in-office options. The successful candidate will be responsible for handling a portfolio of complex casualty and commercial general liability (CGL) claims across Canada, with a focus on hospitality and retail-related exposures. This includes investigating, evaluating, negotiating, and resolving claims involving bodily injury, business interruption, foodborne illness, slip-and-fall incidents, and other casualty matters. The role requires strong analytical, negotiation, and customer service skills, as well as the ability to manage multiple files efficiently while delivering exceptional client service. Salary Range: $75,000 - $90,000 annually Responsibilities Investigate, evaluate, and manage casualty, CGL, bodily injury, and business interruption claims from inception through resolution. Conduct detailed claim investigations, including gathering statements, reviewing documentation, and assessing liability and damages. Analyze coverage, liability, causation, and quantum to determine appropriate claim resolution strategies. Negotiate settlements within delegated authority and provide recommendations on files exceeding authority limits. Manage hospitality and retail-related claims, including foodborne illness, premises liability, slip-and-fall, and other casualty exposures. Coordinate and direct the activities of legal counsel, experts, field adjusters, and other external service providers as required. Maintain accurate file documentation, reports, billing records, and expense tracking. Prepare clear and concise reports for clients, insurers, and other stakeholders. Participate in mediations, settlement conferences, and litigation management activities when required. Deliver exceptional customer service while maintaining compliance with regulatory and company standards. Qualifications 3-5 years of experience handling casualty, commercial general liability (CGL), bodily injury, or business interruption claims. Experience managing hospitality, retail, premises liability, foodborne illness, slip-and-fall, or other casualty-related claims is highly preferred. Strong understanding of claims investigation, coverage analysis, liability assessment, and settlement negotiation. Experience handling cross-border claims and litigation management is considered an asset. Post-secondary education in Insurance, Risk Management, Business, or a related field is preferred. CIP designation (or actively working toward completion) is preferred. Independent Adjuster License with the ability to maintain licensing in the home province; multiple provincial licenses are considered an asset. Strong knowledge of Microsoft Office 365 and claims management systems. Excellent written and verbal communication skills. Strong analytical, organizational, and problem-solving abilities. Ability to manage a high-volume caseload while maintaining attention to detail and service excellence. Commitment to continuing education and professional development. #LI-CD1 At Crawford, your work has purpose. Every claim represents a person facing a difficult moment, and the support we provide helps restore lives, businesses, and communities. We empower employees to grow, lead, and innovate in careers that make a real difference. If you're looking to build your future with an industry leader while doing meaningful work, Crawford offers the opportunity to do both. With employees in more than 70 countries, we combine global reach with a shared culture grounded in purpose, values, and collaboration. Learn more at www.crawco.com Why Crawford? Our total rewards package is designed to support your well-being, recognize your contributions, and help you keep growing. In addition to competitive compensation, we offer: Performance-based pay and incentive plans that recognize excellence. Retirement savings options, including pension, group RRSP, TFSA, and an Employee Stock Purchase Plan. Benefits that support your financial, physical, and mental well-being. Flexible work options that support work-life balance, including shortened work weeks, phased retirement, and generous time away. Training, development, and scholarship programs that support continuous learning, career growth, and education at various career stages. Additional support, including home office allowance, employee referral bonuses, relocation support where applicable, and corporate discounts. Paid volunteer time and sustainability initiatives that help give back to the communities where we live and work. A culture built on respect, collaboration, inclusion, and entrepreneurial spirit.

What you’ll do

The Senior Claims Adjuster will investigate, evaluate, and manage a portfolio of complex casualty and commercial general liability claims. They will also coordinate with legal counsel and experts to negotiate settlements and ensure compliance with regulatory standards.

Requirements

Candidates must have 3-5 years of experience in casualty or commercial general liability claims handling. A post-secondary education in a related field and an Independent Adjuster License are preferred.

Benefits

• Flexible work arrangements
• Training programs
• Career progression
• Sustainability programs

Listed skills

• Customer service · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Claims investigation
• Coverage analysis
• Liability assessment
• Settlement negotiation
• Casualty claims
• Commercial general liability
• Bodily injury
• Business interruption
• Hospitality claims
• Retail claims
• Litigation management
• Customer service
• Analytical skills
• Problem-solving
• Microsoft Office 365
• Claims management systems
• Litigation Management
• Continuous Development
• Microsoft 365
• Settlement Negotiation
• Claims Resolution
• Claims Investigations
• Foodborne Illness
• Adjuster License
• Billing
• Customer Service
• Textiles
• Delegated Authority
• Settlement
• Liability Insurance
• Problem Solving
• Risk Management
• Mediation
• Negotiation
• Premises Liability
• Verbal Communication Skills
• Detail Oriented

Job areas

• Finance & Accounting
• Legal
• Hospitality
• Retail
• Customer Service & Support
• Claims Adjuster
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

More jobs from Crawford & Company