Creative Operations Manager

Job summary

Build and maintain processes, workflows, templates, dashboards, and reporting systems for Creative, Social, and Content teams, including administering Adobe Workfront and improving work planning and delivery. Support capacity planning, prioritize projects with team leads, manage creative assets and documentation, and coordinate vendors, agencies, and creative production partners.

Job details

Our Financial Services client is looking for a Creative Ops Manager to join their team. This is a 12+ month contract, with high chance of conversion to fte. This role is 4x per week onsite in Downtown Toronto (Queen/ Jarvis area). The rate range is $50-60 per hour, T4. This is fulltime hours, 9-5 per week. What you will do: You'll be responsible for building processes, systems and workflows that support the Creative, Social and Content teams. You will be the Adobe Workfront administrator (so having this experience is important). Build and maintain intake processes, templates and project structures that improve consistency and efficiency. Configure intake forms, workflows, templates, dashboards, automations and reporting structures that support business needs. Identify bottlenecks, inefficiencies and opportunities to improve how work is planned, prioritized and delivered. Support capacity planning and workload management across all the teams. Partner with team leads to prioritize work- to deliver on time. Manage working files, creative assets and documentation across SharePoint, AEM and other platforms. Support vendor onboarding, contracting and ongoing relationship management. Manage relationships with stock imagery and creative production partners. Support activities with agency partners. What is needed: 5+ years of experience in creative ops, marketing ops, workflow management, traffic management or project management. Experience supporting in-house creative or marketing agency teams. Experience with Adobe Workfront. Experience leading or supporting the implementation of enterprise workflow and PM platforms. Experience with resource management and delivery operations. Familiarity with DAM (Digital Asset Management) systems and libraries. Experience managing vendors, contracts, subscriptions etc.

What you’ll do

Build and maintain processes, workflows, templates, dashboards, and reporting systems for Creative, Social, and Content teams, including administering Adobe Workfront and improving work planning and delivery. Support capacity planning, prioritize projects with team leads, manage creative assets and documentation, and coordinate vendors, agencies, and creative production partners.

Requirements

Requires 5+ years of experience in creative or marketing operations, workflow or traffic management, or project management, preferably supporting in-house creative or agency teams. Candidates need Adobe Workfront experience, familiarity with enterprise workflow and project management platforms and digital asset management systems, and experience with resource management, delivery operations, and vendor contracts.

Listed skills

• SharePoint · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Creative Operations
• Marketing Operations
• Adobe Workfront
• Workflow Management
• Project Management
• Process Development
• Intake Process Design
• Workflow Configuration
• Capacity Planning
• Workload Management
• Resource Management
• Digital Asset Management
• SharePoint
• Adobe Experience Manager
• Vendor Management
• Contract Management

Job areas

• Management & Leadership
• Creative & Media
• Art & Design
• Marketing
• Administrative

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