Customer Service Representative

Job summary

The Customer Service Representative serves as the primary point of contact for customers, managing transactions and resolving inquiries in a call center environment. They are responsible for maintaining data integrity, adhering to company policies, and meeting performance metrics.

Job details

BUSINESS UNIT: Cubic Transportation Systems COMPANY DETAILS: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. JOB DETAILS: Job Summary The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics. Essential Duties and Responsibilities * Respond to incoming customer calls promptly and courteously to ensure a positive service experience. * Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism. * Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity. * Address customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely and effective resolution. * Provide clear and accurate information regarding products, fare media, programs, and related services. * Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping. * Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality. Background and Experience * High school diploma or equivalent required. * Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred. * Strong communication, problem‑solving, and interpersonal skills with the ability to manage challenging situations professionally. * Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus. * Availability to work extended hours, weekends, or holidays based on business needs. The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. ‎ Cubic Pay Range: $18.25 - $21.00 + benefits. ‎ The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. ‎ #LI-MD1 ‎ WORKER TYPE: Employee ‎ We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

What you’ll do

The Customer Service Representative serves as the primary point of contact for customers, managing transactions and resolving inquiries in a call center environment. They are responsible for maintaining data integrity, adhering to company policies, and meeting performance metrics.

Requirements

Candidates must have a high school diploma or equivalent and possess strong communication and problem-solving skills. Previous experience in a call center, retail, or high-volume service environment is strongly preferred.

Benefits

• Benefits

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Call center operations
• Data entry
• Problem-solving
• Communication
• Interpersonal skills
• Transaction processing
• CRM software
• Conflict resolution
• Recordkeeping

Job areas

• Customer Service & Support
• Transportation