7x7 Service Supervisor
The Service Supervisor coordinates service technicians and team leaders to ensure efficient repair schedules and high-quality service delivery. They also manage service logistics, develop accurate customer quotes, and provide technical support to resolve complex issues.
- On-site
- Clairmont, AB
- Posted Aug 4, 2026
- Apply by Sep 1, 2026
- 1 position
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Job summary
We are looking for a talented 7x7 Service Supervisor to join our team specializing in Service for our Operation Unit in Grande Prairie, AB. In this role, you will make an impact in the following ways: * Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules. * Communicate repair plans clearly to Technicians, aligning them with customer quotes. * Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement. * Support Technicians with first-level assistance and escalate technical issues when necessary. * Manage service logistics to ensure safety, quality, and efficiency in operations. * Review and develop quotes for accuracy, keeping customers informed of repair status and changes. * Participate in continuous improvement by refining processes to meet evolving customer and organizational goals. * Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
What you’ll do
The Service Supervisor coordinates service technicians and team leaders to ensure efficient repair schedules and high-quality service delivery. They also manage service logistics, develop accurate customer quotes, and provide technical support to resolve complex issues.
Requirements
Candidates must hold a journeyman On/Off road Heavy Equipment Technician ticket and possess experience with Cummins engines or generators. Familiarity with mining, drilling, and frac rig applications is considered an asset for this role.
Benefits
• Company Pension Plan • Medical Insurance • Dental Insurance • Life Insurance
Listed skills
- Customer servicePreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Service supervision
- Team leadership
- Heavy equipment maintenance
- Technical coaching
- Repair scheduling
- Customer service
- Warranty management
- Process improvement
- Technical escalation
- Logistics management
- Quote development
- Safety compliance
- Technical Issues
- Planning
- Technical Support
- Building Management System
- Management
- Customer Service
- Continuous Improvement Process
- Oil and Gas
- Logistics Management
- Operations
- Quality Assurance
- Coaching
- Team Leadership
- Scheduling
- Process Improvement
Job areas
- Trades
- Management & Leadership
- Energy
- Engineering
- Logistics
- Service Supervisor
- Technical Support Manager / Supervisor
- Information and Communications Technology User Support Technicians
- Computer User Support Specialists
Additional details
- Minimum education
- Professional degree
- Minimum experience
- 5+ years
- Apply by
- Sep 1, 2026
- Posting language
- English
- Working hours
- 40 hours per week