Service & Parts Assistant

Job summary

Act as the primary point of contact for customers bringing vehicles in for service and assist in locating and ordering necessary parts. Responsibilities include performing vehicle inspections, managing work orders, and maintaining positive customer relationships through follow-up calls.

Job details

Are you looking for a fresh career opportunity in an exciting industry? Do you have a passion for providing exceptional customer service and enjoy connecting with people? We're GROWING! Kicking Horse Ford has an exciting opportunity for a career-orientated individual to join our team as a Service & Parts Assistant! This role is the main point of contact for our customers when they bring their vehicle in for servicing as well as working with our customers and technicians to locate parts. In this position, you will work full-time, and will earn $40,000 to $50,000 per year based on experience. What You'll Do: * Work with customers in selecting and locating required parts in a friendly, professional and efficient manner * Order parts and provide information including their function, prices, application, and warranty * Listen to the customer’s description of vehicle symptoms to gather information on the nature of their vehicle’s mechanical problem/maintenance. * Complete walk around inspection and review prior service history to recommend additional needed service and preventative maintenance to the customer when appropriate * Assist in writing and closing work orders, and taking customer payments * Conduct regular follow-up calls with customers to keep them abreast of their part order or service repair * Develop and maintain positive relationships with customers to ensure our employees make customer satisfaction a priority to create customer loyalty and generate referrals * Assist the Parts and Service Department with other duties as required More Reason Why you BELONG at Kicking Horse Ford: * Industry-leading Health and Dental benefits with RRSP program * Travel reward program * Opportunity for growth and development * Supportive and caring leadership and team environment * A stable, family-owned business who strives to be a contributing member of the community Our Ideal Candidate: * Previous automotive experience is not necessary as we offer full training for the right candidate! If you possess a great attitude with the willingness to learn and grow – we want to talk with you! * Exceptional customer service and verbal communication skills including the ability to listen and use tact, sensitivity, empathy, and professionalism when interacting with customers * Strong teamwork skills and the ability to thrive in a collaborative environment * Proven organizational skills with the ability to manage multiple demands * High attention to detail and comfort in using technology for most day-to-day functions * A valid Driver’s License

What you’ll do

Act as the primary point of contact for customers bringing vehicles in for service and assist in locating and ordering necessary parts. Responsibilities include performing vehicle inspections, managing work orders, and maintaining positive customer relationships through follow-up calls.

Requirements

No previous automotive experience is required as full training is provided for candidates with a great attitude. Applicants must possess a valid driver's license and strong communication, organizational, and interpersonal skills.

Benefits

• Health And Dental Benefits
• Rrsp Program
• Travel Reward Program
• Opportunity For Growth And Development

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Verbal Communication
• Organization
• Attention To Detail
• Teamwork
• Technology Proficiency
• Parts Sourcing
• Work Order Management

Job areas

• Customer Service & Support
• Trades
• Transportation
• Retail
• Administrative

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