Warranty Coordinator

Job summary

The Warranty Coordinator serves as the primary point of contact for homeowners to manage warranty issues and service activities according to ANHWP standards. They are responsible for scheduling service appointments, coordinating with trade partners, and maintaining accurate documentation of all warranty claims and work orders.

Job details

Purpose: Supports the Warranty Team by serving as the main point of contact for homeowners after possession and coordinating all warranty service activities in line with Alberta New Home Warranty Program (ANHWP) standards. Key Objectives: * Serve as the primary point of contact for homeowners regarding warranty issues, post-possession, ensuring a 24 – 48 hour response time. * Provide administrative support to the Warranty Manager and team. * Review warranty and non-warranty items with homeowners in alignment with Alberta New Home Warranty Program (ANHWP) guidelines, clearly setting expectations for the service process. * Ensure all warranty issues are documented, tracked, and resolved per ANHWP standards and internal procedures. * Schedule all required visits, including Primary Warranty, Anniversary Warranty, Interim Visits, and Trade Days. * Coordinate service appointments with trade partners and technicians. * Issue and follow up on work orders, ensuring timely completion and resolution. * Manage Alberta New Home Warranty claims and facilitate communication between trades, homeowners, and warranty representatives. * Maintain and update seasonal and deficiency tracking spreadsheets to support landscape/architectural inspections and process landscape deposit refunds. * Prepare written correspondence related to warranty matters, including letters and memos. * Schedule Home Orientation (HOO) and key release (CT) appointments for warranty superintendents. * Submit and manage warranty-related VPOs, including approvals and distribution to trades. * Perform additional duties as assigned. How We Work for You * Competitive wages & vacation time * Health and dental benefits immediately upon hire * RRSP Matching * Flexible work schedule * Employee Assistance Program * Inclusive work environment * Volunteer opportunities * Employee pricing for Daytona home purchases * Tuition support & educational assistance * Company Truck or Auto Allowance (Field Positions Only) Daytona Homes is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace

What you’ll do

The Warranty Coordinator serves as the primary point of contact for homeowners to manage warranty issues and service activities according to ANHWP standards. They are responsible for scheduling service appointments, coordinating with trade partners, and maintaining accurate documentation of all warranty claims and work orders.

Requirements

The role requires strong administrative and organizational skills to manage warranty documentation and service schedules effectively. Candidates must be able to communicate clearly with homeowners and trade partners to ensure timely resolution of warranty items.

Benefits

• Competitive wages
• Vacation time
• Health benefits
• Dental benefits
• RRSP matching
• Flexible work schedule
• Employee assistance program
• Inclusive work environment
• Volunteer opportunities
• Employee pricing for home purchases
• Tuition support
• Educational assistance
• Company truck or auto allowance

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred
• Documentation · Preferred
• Communication · Preferred
• Reporting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Warranty coordination
• Customer service
• Administrative support
• Scheduling
• Conflict resolution
• Documentation
• Trade partner coordination
• Work order management
• Communication
• Data tracking
• Reporting
• Administrative Support
• Workplace Inclusivity
• Spreadsheets
• Employee Assistance Programs
• Memos

Job areas

• Construction
• Customer Service & Support
• Administrative
• Warranty Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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