Claims Representative, Auto Physical Damage

The Opportunity Reporting to the Team Leader, this role is responsible for investigating and settling first-party automobile claims, providing prompt and fair service to customers, and managing claims via telephone from intake to resolution while maintaining accurate records. What to Expect * Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims. * Provide prompt, courteous, accurate and fair claims service to all customers, internal and external * Manage auto telephone claims until they are resolved * Fully explain the claim process to all customers in a way they’ll easily understand * Confirm whether claims are covered under a customer’s policy * Ensure all claims are promptly investigated - Work with the customer and preferred vendors to determine the best way to resolve the claim * Maintain detailed file records by entering pertinent data into the appropriate systems * Process claims payments within your authority level * Initiate salvage and subrogation procedures on assigned claims * Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies * Achieve and maintain a file disposition rate of 100% on a monthly basis What You Bring * Minimum high school diploma required * Experience handling automobile with a good understanding of terminology and auto policies * Previous customer service and call centre experience is a definite asset * Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily * Professional, friendly, and courteous to customers * Able to thrive under pressure and remain calm * Excellent written and verbal communication skills * Bilingualism is considered an asset **This position is also available in our Edmonton, Calgary, and Vancouver offices. ** Salary Range: $45,000 - $82,100 Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. This position is being posted to fill an existing vacancy. Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success. What’s in it for you? * Hybrid work schedule for most roles * Company share ownership program * Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance. * Pension and savings programs, with company-matched RRSP contributions * Paid volunteer days and company matching on charitable donations * Educational resources, tuition assistance, and paid time off to study for exams * Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents * Wellness and recognition programs * Discounts on products and services Go ahead and expect a lot — you deserve it. It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected]. As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands. Background checks This role requires successful clearance of background checks (including criminal checks and leadership references). #LI-Hybrid Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering. We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Claims Representative is responsible for investigating and settling first-party automobile claims while providing prompt and fair service to customers. They manage claims from intake to resolution, maintain accurate file records, and process payments within their authority level.

Candidates must have a minimum of a high school diploma and experience handling automobile claims with an understanding of insurance terminology. Strong customer service skills, the ability to navigate multiple systems, and excellent communication skills are required.

• Hybrid work schedule • Company share ownership program • Incentive program • Pension and savings programs • Company-matched RRSP contributions • Paid volunteer days • Tuition assistance • Paid time off • Wellness programs • Employee recognition programs • Product and service discounts

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Claims investigation
• Automobile insurance
• Customer service
• Call centre operations
• Data entry
• Communication
• Keyboarding
• Policy interpretation
• Conflict resolution
• Time management
• Problem solving
• Attention to detail
• Workplace Inclusivity
• Time Off Management
• Reconciliation
• Claims Processing
• Customer Service
• Discounts And Allowances
• Leadership
• Innovation
• Labor Economics
• Surgery
• Subrogation
• Verbal Communication Skills

• Finance & Accounting
• Customer Service & Support
• Administrative
• Auto Physical Damage Appraiser
• Claims Representative
• Statistical, Finance and Insurance Clerks
• Insurance Claims and Policy Processing Clerks

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week